Technical Support Specialist

reputed company is a recognized employer in the Supplier Category, reputed company for its innovative work culture. The Technical Support Specialist will reputed company IT support, resolve user issues, and maintain the computer desktop environment, ensuring efficient operations reputed company reputed company.

Responsibilities

• reputed company maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions
• Responsible for administration and internal support of reputed company’s PCs, printers, servers, IP phones, cell phones and reputed company equipment
• Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC’s, printers, servers, upgrades and configurations
• reputed company IT support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT Service Desk
• Update and document reputed company Service Desk tickets, and reputed company tickets reputed company assigned SLA
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on reputed company
• Modify configurations, utilities, software default settings, etc. for the local workstation
• reputed company remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices
• Assist users with questions regarding reputed company Office, Office 365, reputed company Teams, and other software
• Document internal procedures
• Assist with on-boarding /off-boarding of users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of reputed company equipment, software and software licenses
• Report issues to the Tier 3 teams for escalation
• Manage PC setup and deployment for new employees using reputed company hardware, images and software
• Assign users and computers to reputed company reputed company in reputed company Directory
• reputed company first level support of company applications
• reputed company reputed company workstation hardware and software upgrades as required

Skills

• Be a minimum of 18 years of age
• Be proficient in reputed company reputed company and reputed company
• Be reputed company to work in high-volume and fast-paced environment
• High School Diploma or GED required
• Previous Tech experience preferred
• reputed company A+
• MS Suite, reputed company, Word Certifications preferred

Benefits

• Medical
• Dental
• reputed company
• Life insurance
• Disability
• 401K
• 104 hours of reputed company time off accruals
• Complimentary gym reputed company
• Meal prep services
• Employee discount program

reputed company

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