[Remote] Retention Strategist (Klaviyo / eCommerce Strategist)

Note: The job is a remote job and is open to candidates in USA. Right Hook Digital is a premier eCommerce growth agency based in the US and Australia, seeking a skilled Retention Strategist to enhance their email and SMS marketing efforts. The role involves strategizing, optimizing, and managing email flows and campaigns, while ensuring high performance and client satisfaction.

Responsibilities

• Strategization, setup, optimization and email flows, campaigns, and ongoing management
• Daily data analysis of campaigns and flows identifying areas of opportunity to improve performance of campaigns and maximize revenue
• Site popup and email split-tests and optimization to ensure we are getting the best return possible out of every send
• Ad Copy that would leave Eugene Schwartz high-fiving you
• Technical setup of tracking scripts and conversion event codes
• Setup, management and optimization of the email/SMS experience
• A list cleaning master
• Collaborate with internal Senior eComm Strategists and support team on cross-channel campaign co-ordination and performance reporting
• Liaise with clients and provide detailed reports and ongoing performance improvement plans for each month and quarter
• Always staying up to date with the latest changes on the platform, to the benefit of both our clients and the wider Right Hook team - we're all about ELEVATING ONE AND OTHER

Skills

• 1-2+ years of eCommerce Email experience
• 1 - 2+ years of Klaviyo experience
• Proven track record of exceptional Email campaigns and flow results managing 100,000 lists
• Strong design and copywriting ability
• Strong Excel/Google Sheets skills
• Excellent Productivity and Prioritization skills
• Elite communication skills - both written and verbal
• Team player with a strong focus on clients success
• Experience with SMS marketing using Klaviyo or Postscript
• Ability to guarantee alignment with brand voice, tone, and branding
• Experience in managing several brands email campaigns, flows, split testing

Benefits

• Access to training from some of the world’s elite digital marketers, courses and Email pros - we bring the industry names in every month to do account reviews and Q&A sessions.
• Get to work alongside some of the worlds most passionate and driven eCommerce Marketers on a daily basis.
• Have a support team to lean on assisting with communications, copy writing, video creation and graphic design.
• Strong career progression opportunity - we’re growing quickly and not looking to slow down, so we’re looking to develop leaders in-house that can move up as we grow, especially our Email Department - we want to build this department quickly over the next couple of years.
• The opportunity to work with some amazing established and up-and-coming brands across a range of verticals - fashion, health & fitness, jewelry and accessories, and beauty.

Company Overview