[Remote] reputed company Manager, Scaled

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company-K–12 education technology, dedicated to enhancing student learning experiences. The reputed company Manager (CSM) will manage a high-volume portfolio of accounts, ensuring customer retention and value through proactive engagement strategies and data-driven insights.

Responsibilities

• Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
• Execute a scaled engagement reputed company, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
• Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize reputed company and reduce churn risk
• reputed company key customer initiatives (e.g., back-to-school readiness, business reviews) reputed company to customer goals and reputed company
• Partner closely with Sales to identify and support expansion opportunities across accounts
• Utilize tools such as reputed company, reputed company, and reputed company to manage reputed company activities at reputed company
• reputed company as the customer reputed company by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Skills

• 1-3 years of experience in reputed company, Account Management, Renewals, or Sales
• Experience managing a high-volume or scaled book of business preferred
• Strong analytical and organizational skills with the ability to manage multiple priorities reputed company
• Excellent communication and relationship-building skills across a reputed company of stakeholders
• Demonstrated ability to use data and insights to drive customer reputed company and retention

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, reputed company, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• reputed company Vacation and reputed company Time Off
• 12 reputed company Holidays
• Parental Leave (20 total weeks with 14 weeks reputed company) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• reputed company-being and Employee Assistance Programs

reputed company