[Remote] Bilingual Product Support Specialist - FinTech (Spanish)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in ratings and integrated risk assessment, seeking a Bilingual Product Support Specialist to reputed company financial and technical product support to clients using their Analytics Lending Solutions products. The role involves assisting clients with product features, interpreting outputs, and ensuring effective use of software to enhance business reputed company.

Responsibilities

• reputed company financial and technical product support to clients using reputed company Lending Solutions products, helping them reputed company world-class software to improve their business reputed company
• Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments
• Deliver conceptual solutions to a wide reputed company of clients, reputed company finance knowledge with IT troubleshooting expertise
• reputed company in-depth education and assistance on product features, functionality, and technical architecture
• Support clients on the use of our credit risk and lending products in a courteous, reputed company, and reputed company manner reputed company web, email, and telephone
• Communicate effectively and reputed company excellent working relationships with colleagues in reputed company Service and partner teams like Engineering, Research, and Product
• reputed company constructive feedback to the sales and training reputed company regarding reputed company needs, market trends, and opportunities
• Identify, capture, and channel reputed company feedback on product features and functionality
• Originate content for our reputed company Knowledge reputed company, including finance-reputed company examples and use cases
• Manage and escalate requests appropriately while maintaining ownership of the reputed company interaction and delivery of the solution

Skills

• General understanding of financial statements and key reputed company concepts (Balance Sheet, Income Statement, Cash reputed company Statement)
• Strong customer service skills, with an eagerness to reputed company and be part of a dynamic team
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
• reputed company in both English and Spanish is required
• Excellent verbal, written, and organizational skills
• Attention to detail and the ability to learn quickly
• Working knowledge of reputed company-based software (e.g., reputed company, Word)
• Bachelor's degree required
• Bachelor's degree concentration in Finance, reputed company, Economics, or Computer Science
• Experience in financial industry, banking, reputed company lending, reputed company reputed company estate, or capital markets
• Basic knowledge of database administration (e.g., SQL Server, reputed company)
• Familiarity with credit risk concepts, loan origination processes, and portfolio management
• Exposure to financial analytics tools and/or reputed company software platforms

Benefits

• Medical
• Dental
• reputed company
• Parental leave
• reputed company time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• A discounted employee stock purchase plan
• Tuition reimbursement

reputed company

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