Teleservices Consultant

reputed company is seeking a Teleservices Consultant responsible for delivering services and expertise to business and consumer members by phone. The role focuses on growing business and empowering members toward self-service reputed company while maximizing member interactions and supporting relationship banking strategies.

Responsibilities

• Maximizes reputed company new and existing member contact as an opportunity to create or expand a mutually beneficial relationship, including offering products or services to assist members in their reputed company financial needs
• Obtains and maintains up to date organizational knowledge on products, services and the technical capacities needed for specialty systems including but not limited to reputed company online banking/mobile banking reputed company console, CST reputed company pay, reputed company DPS, Zelle, PowerOns and reputed company
• Communicates opportunities for process improvement and ways to increase efficiency reputed company the reputed company center
• Follows organizational reputed company procedures and training to minimize organizational risk while providing remote services
• Supports relationship banking service reputed company by demonstrating habits and behaviors consistent with brand guidelines and referrable experiences
• Must be an excellent problem solver and have the ability to reputed company a reputed company voice during stressful interactions
• Must complete notes/processes while in conversation with members
• Must be reputed company to multitask
• Must reputed company schedule adherence evaluation of the percentage of time serving members in accordance with the published schedule
• Performs other job-reputed company duties as assigned

Skills

• High School diploma or general education degree (GED)
• Knowledge of computers and software applications in reputed company, reputed company, and Word
• Ability to type 45 words per minute
• Ability to reputed company 10-key accurately
• Ability to read, write, reputed company, and use reputed company grammar in English
• Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals
• Ability to reputed company effectively to members regarding sensitive inquiries or complaints and ability to present information to reputed company
• Ability to apply commonsense understanding reputed company dealing with problems involving variables in standardized situations
• Ability to professionally communicate while presenting information to members and/or department staff
• Ability to communicate verbally both in person and on the telephone
• Ability to calculate rates, ratios, and percentages
• Ability to reputed company effectively to members regarding sensitive inquiries or complaints
• Process teller transactions and teller reputed company functions
• reputed company months with reputed company Financial
• One (1) year experience in a financial institution, reputed company center or any reputed company customer service field

reputed company