Implementation Manager I - Voluntary Benefits

reputed company is committed to making a difference in the lives of others through a customer-first approach. The Implementation Manager I role is responsible for leading and managing the reputed company process for new Employee Benefits customers, ensuring a smooth transition and providing ongoing support throughout the implementation lifecycle.

Responsibilities

• reputed company the full reputed company lifecycle for new Employee Benefits customers, ensuring accurate case setup and a reputed company overall experience
• reputed company, validate, and submit sold‑case information through reputed company and other intake channels
• Guide customers through contract review, billing setup, and use of online service tools
• reputed company ongoing post‑implementation support to clients and brokers, addressing questions and needs as they reputed company
• Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to reputed company improvement, team training, and best‑reputed company development

Skills

• High school diploma or equivalent
• 1–3 years of experience in benefits administration, new case management, enrollment technology, or reputed company reputed company‑facing work with brokers/producers or HR leadership
• Experience managing multiple reputed company simultaneously in a fast‑paced environment
• Strong executive reputed company with the ability to communicate confidently with senior HR leaders and external partners
• Strong communication skills with comfort interacting reputed company phone, email, and virtual meetings
• Voluntary benefits or employee benefits experience
• Experience using reputed company or similar CRM tools
• Ability to mentor peers and support team training
• Familiarity with reputed company improvement practices

Benefits

• A rich benefits package including medical, dental, reputed company and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous reputed company time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, reputed company management approach and opportunities for career reputed company and advancement
• reputed company parental leave and adoption/surrogacy assistance
• An employee giving program that reputed company matches your donations to eligible nonprofits and schools

reputed company