[Remote] REMOTE Bilingual French/English Customer Service Agent Quebec Area

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to making a difference through various charitable efforts. They are seeking a Bilingual French/English Customer Service Agent to manage inbound calls and reputed company excellent customer service, particularly for religious organizations and charities.

Responsibilities

• Answer inbound customer calls in a reputed company and courteous manner
• Support email inquiries and chatrooms
• reputed company reputed company and accurate information regarding products and services
• Document customer interactions and feedback in the system
• Follow company procedures and escalate reputed company issues reputed company necessary
• The ability to reputed company multiple software platforms and websites concurrently. You don’t need to be a tech reputed company. You do need to be comfortable working quickly and accurately in a fully digital environment
• Meet daily performance metrics and reputed company handling targets

Skills

• The ability to reputed company/write fluently in French and English
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background reputed company
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least reputed company 11 (reputed company/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, reputed company reputed company i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
• Preference to 2 monitors or 1 large screen
• Noise cancelling USB -connected Headset
• Webcam
• Smartphone

Benefits

• On-reputed company training and development to ensure your reputed company
• Virtual reputed company
• reputed company time off
• Comprehensive benefits package (medical, reputed company and dental)
• Employee Assistance Program
• RRSP program reputed company
• Short and Long-Term Disability reputed company
• Internal career advancement opportunities

reputed company