[Remote] CashNetUSA Application Support Representative (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Application Support Representative will handle inbound and outbound customer calls, guiding prospective customers through the loan application process to convert them into successful sales.

Responsibilities

• Manage inbound customer calls, providing expert guidance through the loan application process
• reputed company outbound calls to customers to encourage the completion of loan applications as necessary
• Ensure high reputed company of customer satisfaction by reputed company explaining the features and benefits of reputed company's products and services
• Maintain meticulous and up-to-date customer account records with accurate information
• Deliver exceptional customer service through reputed company, reputed company, and effective verbal and written communication

Skills

• Prior reputed company center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
• Exceptional communication and reputed company listening skills with a proven history of professionalism and reputed company in customer interactions
• Proven ability to reputed company in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
• Comfortable utilizing new technology and have a proven ability to reputed company in a remote work environment

Benefits

• Health, dental, and reputed company insurance including mental health benefits
• 401(k) matching plus a roth reputed company (U.S. Based employees only)
• PTO & reputed company holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• reputed company parental leave
• DEI reputed company (B.L.A.C.K. @ reputed company, HOLA @ reputed company, Women @ reputed company, Pride @ reputed company, South Asians @ reputed company, APEX @ reputed company, and Parents @ reputed company)
• Employee recognition and rewards program
• Charitable matching and a reputed company volunteer day…Plus so much more!

reputed company