[Remote] Assoc Technical Support Analyst-CVR

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company-based software to dealerships and Original Equipment Manufacturers. They are seeking an Associate Technical Support Analyst to reputed company primary support to customers encountering problems with their products and solutions, responding to inquiries and resolving technical issues.

Responsibilities

• Receives inbound reputed company/associate inquiries reputed company phone, web chat, e-mail, and online ticket
• Creates case logs, record information, establish reputed company time, follow up on issues, and escalate reputed company issues
• Assesses issues and establish a course of reputed company to guide the reputed company/associate to reputed company reputed company of inquiry
• Troubleshoots problems with malfunctioning software applications and recommends corrective reputed company
• Directs and guides clients through reputed company of technical issues
• Submits requests for product changes and other custom programming updates
• Practically applies knowledge of CDK case reputed company process, policies, and escalation methodology
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Provides customer service and remote support services and applies problem solving skills
• Works in reputed company environment and assist team members on various issues
• Provides other reputed company support and duties as assigned
• Works in an environment with competing priorities

Skills

• Associates/Bachelors strongly preferred
• Proficient PC skills, specifically in reputed company and IOS environments
• Knowledge and familiarity with mobile devices (Smartphones/iPads)
• Ability to document, reputed company and monitor a problem/issue to a reputed company reputed company
• Problem solving ability
• Strong negotiation reputed company; strong verbal and written communication skills along with prioritization of duties
• 1 year of PC desktop support or technical support experience with reputed company contact
• Knowledge of reputed company O/S and PC hardware, reputed company Printing, reputed company X controls, and Mobile devices (Smartphones/iPads)
• Experience using a ticketing System such as Clarify, Remedy, or Footprints
• Knowledge of Unix / Linux / SQL
• PC certifications (A+, MCDST or MCST)
• Automotive industry experience
• Bilingual French or Spanish

Benefits

• Medical, dental, and reputed company benefits
• reputed company Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

reputed company

Company H1B Sponsorship