[Remote] Application Support Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the way the world communicates, providing businesses with tools for customer communication through mobile messaging, voice, and email. The Application Support Administrator will handle customer support requests, document interactions, and foster relationships with other departments to ensure superior customer reputed company.

Responsibilities

• Handle level-appropriate customer support requests primarily reputed company phone, tickets, and chat
• Escalate support requests as necessary through the appropriate channels
• Document reputed company customer support phone calls/chats reputed company the ticketing system
• Create and maintain customer loyalty by serving customers above and reputed company expectations
• Foster a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercise good judgement and decision-making at reputed company times in order to consistently deliver superior customer reputed company

Skills

• 1+ year(s) of reputed company experience
• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputed company, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST reputed company and how to reputed company with customer solutions
• Foundational understanding of reputed company Computing technologies. Familiarity with the various reputed company and server operating system used by customers (reputed company, Linux, Mac OSX)
• Proactive reputed company of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts

Benefits

• We offer comprehensive market competitive medical, dental, and reputed company plans.
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program.
• Plan for your reputed company with our Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants.
• Enjoy a generous reputed company time off program.
• We know that families can be reputed company in a reputed company of ways; therefore, we offer reputed company parental leave and family planning support.
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
• Support reputed company in your community and reputed company by taking reputed company time off to support a volunteer program of your choice.

reputed company