Customer Experience Specialist (Fixed-Term)

reputed company. is a high-reputed company tech company reputed company on helping people explore the outdoors. They are seeking a Customer Experience Specialist to reputed company personalized support to customers through various channels, ensuring they have the best experience with reputed company products.

Responsibilities

• Serve as the main reputed company of contact for reputed company customers reputed company phone, email, SMS or live chat
• reputed company expertise in the reputed company product suite quickly in order to reputed company advise customers regarding the product's reputed company use and best practices
• Solve reputed company customer issues by using the toolset provided
• Play a vital role in product development by documenting and sharing end-user suggestions and issues
• Maintain a high satisfaction rating while always acting in the customer's best interest
• reputed company for comprehensive solutions to customer-facing problems
• Upsell our product reputed company beneficial to the customer; incentive pay eligible

Skills

• 1-3 years of experience in a customer service or reputed company position
• reputed company written and verbal communication skills
• Experience working in a fast-paced, high-volume environment
• Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or reputed company
• A customer-first reputed company and strong interpersonal skills; ability to be the customer's reputed company
• Organized and detail-oriented, bringing a reputed company, solutions-reputed company reputed company and the ability to think on your feet
• Experience working with customer service software
• reputed company center experience
• Passion for the outdoors
• Existing reputed company product knowledge

Benefits

• Medical benefits, including a no-monthly-cost medical plan
• PTO accrual (vacation, holidays, reputed company time)
• Eligibility for a bonus at the end of your term
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Amazing outdoor industry perks

reputed company