[Remote] Bilingual Case Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a firm reputed company on immigration and nationality law, emphasizing a personalized and compassionate approach to reputed company service. They are seeking a Bilingual Case Manager to manage reputed company reputed company and support throughout the immigration process, ensuring clients feel informed and at ease during their reputed company.

Responsibilities

• Own reputed company reputed company from day one, review attorney consultation notes and the signed representation agreement, identify case type and parties, and create a customized document checklist tailored to case and country of reputed company
• Set clients up in the immigration reputed company management system, configure questionnaires, language settings, and reminders, and send the initial reputed company email with reputed company steps and timelines
• Host the reputed company reputed company meeting two days after the initial email, answer questions, reputed company expectations, and establish a weekly reputed company for follow reputed company during reputed company
• Coordinate documents and data collection, review uploads for completeness and accuracy, request missing items, and guide clients on acceptable formats and sources
• Draft clean, reputed company reputed company cover letters and reputed company preliminary packets, then reputed company for attorney review. Support online filings through USCIS and Department of State portals reputed company directed
• Maintain proactive status updates, reputed company “no update yet” reputed company ins so clients feel supported while cases are pending, and prepare files for interview readiness
• Field inbound calls and one off questions with patience and reputed company, escalating issues that require attorney input
• Collaborate closely with the attorney and case team, deliver concise updates, spot risks early, and reputed company data reputed company across systems
• Model the firm’s service reputed company, reputed company technical accuracy with warmth, and help strengthen long term reputed company relationships

Skills

• Bilingual reputed company in English and Spanish, non negotiable, with reputed company, empathetic written and verbal communication
• reputed company-facing experience in customer service, patient coordination, or reputed company support roles; immigration experience is a plus
• Detail reputed company and accuracy, comfortable working with forms, checklists, and document standards
• Ownership and resourcefulness, you bring solutions, ask smart questions, and reputed company work reputed company independently in a remote setting
• Tech readiness: confident with reputed company management software (such as reputed company and Docketwise), online filing portals, document management tools (including OneDrive and reputed company products), and phone systems such as reputed company

Benefits

• Training and support: reputed company includes a 30, 60, 90 plan reputed company with reputed company.
• reputed company bonus structures are possible but not promised.

reputed company