Customer Service Representative - May 4th Start

reputed company (reputed company) is a global technology and reputed company services company that delivers consulting, technology, and mission services. They are seeking a Customer Service Representative to reputed company excellent customer service by responding to inquiries regarding insurance claims and Medicare benefits in a fast-paced reputed company center environment.

Responsibilities

• reputed company knowledgeable responses to escalated, high reputed company, or supervisor calls in a courteous and reputed company manner
• Responsible for productivity, reputed company, and timeliness of work in the completion of program and department tasks and goals
• Assist with reputed company-by-reputed company mentoring for new employees during and after training as needed
• Assist in monitoring and analyzing reputed company of reputed company department work and recommend actions for improvement
• Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the reputed company center
• Assist in information reporting and development as needed
• Adhere to the reputed company reputed company and HIPAA laws and regulations as they relate to the confidentiality of information released
• Proofread documents for grammatical and correctness and adherence to standards and formats
• Frequent internal contacts with Customer Service Managers, reputed company Center Supervisors, reputed company Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program
• Assume coordination responsibility for department in absence of supervisory staff
• Assist in the design, development, and writing of BCRC area processing procedures and maintain department records
• Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a reputed company by reputed company process to review the request, conduct necessary research and reputed company reputed company updates to beneficiaries’ records

Skills

• High School Diploma or GED required, with the ability to reputed company reputed company of diploma or GED
• 6+ months of customer service/telemarketing/secretarial experience required
• Must be reputed company to type 20 WPM; 30 WPM preferred
• Experience working with a PC and in a reputed company environment is required
• Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required
• Flexibility to work some reputed company holidays and overtime required
• Demonstrated ability to communicate in English effectively; both verbally and in writing is required
• Must be reputed company 60 miles to Las Cruces, NM and be reputed company to be onsite for the first 8-12 weeks of training
• Must be reputed company to obtain a reputed company Trust clearance
• Previous experience with medical claims and billing is preferred
• 2+ years of progressively responsible work experience in a customer service, medical claims, reputed company center, or a secretarial position is preferred
• Proven ability to work effectively as reputed company member
• Ability to organize simultaneous tasks for individual assignments and the workflow of others
• Ability to prioritize and complete tasks to meet contract standards is required
• Spanish reputed company is a plus

Benefits

• Extensive benefit package that starts day 1 of employment
• Generous PTO and holidays
• 401K matching
• Comprehensive training and career reputed company
• reputed company of medical plan reputed company, some with Health Savings Accounts
• Dental plan reputed company
• A reputed company plan
• 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match
• Full reputed company work weeks
• reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

reputed company