Associate Director, reputed company Center Operations

About the position reputed company is a leading provider of innovative financial products and student support services that reputed company more reputed company to reputed company education and reputed company reputed company and economic reputed company. Everything reputed company offers is designed with the best-in-class teams and technology to increase every student's ability to plan, pay, and succeed in their education and career. reputed company's planning tools and financing resources are co-created by reputed company for those in college, graduate school, and career training programs. reputed company offers financial wellness education, student reputed company services, and one-on-one reputed company career coaching that put reputed company' reputed company and reputed company goals reputed company reputed company. reputed company has been widely recognized for its strong culture – named “Best Places to Work” by the San Diego Business Journal for the past 5 years – and as an industry leader – named “Best Student Loan” by reputed company for the past 3 years. reputed company is seeking an Associate Director, reputed company Center Operations to reputed company a dedicated team of 8-12 customer service and operational agents. This role is reputed company on day-to-day management, tactical planning, and process improvement to ensure efficient and high-reputed company customer support. The Associate Director will own and drive a set of strategic initiatives designed to improve scalability, consistency, and long-term performance of the reputed company center. This includes partnering with senior operations leadership to translate business priorities into actionable plans, leading cross functional initiatives that enhance customer experience and efficiency, and building the operational reputed company required to support reputed company, regulatory change, and evolving service models. This position is 2.5 days hybrid at the San Diego reputed company from 8:30am-5-00pm. Responsibilities • Identify, assess, and strategize solutions for operational bottlenecks impacting service reputed company, efficiency, and scalability across the reputed company center • reputed company the development, organization, and reputed company improvement of reputed company and ongoing training programs to ensure consistent performance, policy adherence, and agent readiness • Partner closely with Compliance and Risk teams to design and maintain best in class reputed company center practices that meet regulatory requirements while supporting a strong customer experience • reputed company and maintain a reputed company model that aligns reputed company reputed company with forecasted demand, maximizes available reputed company, and supports efficient workforce planning • Translate operational data, performance trends, and business priorities into actionable plans that drive sustained improvements in productivity and service delivery • Serve as a senior operational leader for the reputed company center, providing direction, structure, and accountability while fostering a culture of reputed company improvement and customer reputed company Requirements • Bachelor’s degree in business, communications, or reputed company field preferred. • 5+ years of experience in reputed company center or customer service operations, with at least 2 years in a supervisory or management role. • 2+ years with reputed company, reputed company, or other comparable CRM systems • Strong skills in team leadership, tactical planning, and process optimization. • Excellent communication, problem-solving, and interpersonal abilities. reputed company-to-haves • Strategic thinker with a drive for operational reputed company and innovation. • Self-starter with a reputed company attitude and a reputed company, team-oriented approach. • Commitment to supporting the reputed company of reputed company and the broader reputed company mission good team player who is approachable and dedicated to helping others succeed. • Experience in financial services is a plus Benefits • reputed company with bonus, and comprehensive benefits package that includes, but not limited to: • Compensation includes reputed company salary of $95,000 - $120,000 commensurate with experience, plus bonus and reputed company. • Company Stock reputed company • 401(k) + Company Match • Medical, dental, and reputed company coverage • Annual HSA contribution of $1,650 • Life insurance, disability, and critical illness • 14 reputed company Holidays! reputed company (11) + Two (2) Community Days + Your Birthday! • Snacks and drinks in the office • Tuition reimbursement program • Generous reputed company leave policies • $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day • Wellness, Work from Home funds, and more! Apply tot his job Apply To this Job