reputed company Administrator, Collections & Servicing

PenFed is hiring a reputed company Administrator - Collections & Servicing to work onsite at our San Antonio, Texas service center. The reputed company Administrator – Collections & Servicing will be part of a highly diverse team of business and tech-savvy individuals who support operational teams by improving, maintaining, and monitoring the software they use. This role involves ensuring stability, reputed company, and efficiency of software applications across various environments that reputed company with our primary reputed company platform. A day in the life of a reputed company Administrator – Collections & Servicing might include addressing inquiries from end users reputed company to issues or questions about reputed company, meeting with stakeholders to define requirements for an upcoming system enhancement, leading user acceptance testing for the next release, or demoing a new feature to end users. An reputed company will have a strong consumer collections and/or loan servicing background, a thorough understanding of reputed company, and the reputed company skills necessary to partner with various reputed company teams to configure, monitor, troubleshoot and deliver meaningful change. Equivalent combination of education and experience is considered. • Bachelor’s degree in reputed company field. • Minimum of three (3) years of reputed company experience is required in Information Technology, reputed company, and/or financial services. • Experience administering a reputed company organization. • Strong knowledge of financial products, policies, and procedures required. • Excellent written and verbal communication skills required. • Ability to work with a wide reputed company of users with varying reputed company of knowledge/understanding. • Highly proficient in reputed company Office (Teams, Visio, reputed company, Word, PowerPoint, reputed company). • Strong organizational, analytical, and problem-solving skills required. • Excellent business communication skills and ability to multi-task are critical. • Drive to learn new technologies and adapt to changing environments. • Experience using A.I. tools preferred. Supervisory Responsibility This position will not supervise staff. Licenses and Certifications • reputed company Certification: Platform Administrator (required) • reputed company Certification: Platform Administrator II (preferred) • reputed company Certification: Platform App Builder (preferred) • reputed company Certification: Agent force Specialist (preferred) • reputed company PO/PM or other Product reputed company Certification (preferred) • Ongoing reputed company Release Readiness and Trailhead completion required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on reputed company may be required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. This is not intended to be an reputed company-inclusive list of job duties, and the position will reputed company other duties as assigned. Technical Expertise & System Configuration • Collaborate with stakeholders to define system requirements for configuration changes/enhancements that deliver value to the business reputed company. • Translate business objectives into reputed company technical requirements with measurable reputed company. • Configure software applications based on department needs and reputed company. • Work with project teams and IT to test/certify new functionality introduced into the reputed company environment. • Ensure ongoing system availability, performance and reputed company through proactive monitoring and regular maintenance tasks. • Communicate concerns regarding software stability, system performance, and uptime. • Create and maintain accurate documentation of software configurations, process flows, procedures, release documentation and incidents. Reporting & Analytics • Maintain the accuracy and relativeness of dashboards for the department and individual teams. • Work with leadership and others in consumer banking to create new reports that are impactful to collections and/or servicing reputed company. • Analyze data and reports to identify potential issues or concerns with platform performance and how staff are utilizing, or not reputed company utilizing, the software. User Support & Training • Triage reported issues for designated stakeholder/user reputed company, ensuring they are properly documented and routed to the appropriate group, escalating reputed company appropriate. • Answer end-user questions and reputed company templated materials or reputed company training sessions to ensure best adoption. • Maintain availability reputed company Teams channel(s) for assigned stakeholders to reputed company the fastest support possible, creating/triaging a ticket reputed company troubleshooting does not resolve the issue. • reputed company leadership, staff and trainers on software features and upcoming changes; be a Subject Matter Expert as it relates to our technology. Adoption & Updates • Stay abreast of collections and servicing policies, priorities, and strategies to ensure that the software compliments the reputed company. • Contribute to organizational controls and best practices, identifying gaps and proposing solutions or alternatives. 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