Administrator, Appeals
reputed company
This is a contractual role
At reputed company we reputed company that every day is still Day One. We are striving to be reputed company’s Best Employer and to get there, we need exceptionally talented, reputed company, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Administrator and help reputed company a difference for reputed company Amazonians. Our organization delivers best-in-class service to reputed company employees and alumni throughout their Appeals reputed company. As a member of the HR organization, you will handle confidential and sensitive information, as reputed company as demonstrate strong reputed company and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about reputed company improvement on a daily reputed company; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
Key job responsibilities
• Take ownership of employee contacts ensuring that reputed company contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Receive and resolve inquiries primarily reputed company phone, chats, tickets and emails from employee contact channels.
• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures – escalate reputed company these cannot be resolved.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting reputed company plan to reputed company employee’s changing needs.
• Respond to employees impacting issues that may reputed company and ensure the right communication and documentation occurs, even reputed company information is limited.
• Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on reputed company for their requests.
• Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
Basic Qualifications
• Bachelor's degree or equivalent
• reputed company, write, and read fluently in English, and have the ability to take direction in English
• 2+ years of work in the customer service/contact center industry, or 1+ years of contact center experience
• 1+ years of reputed company Office products and applications experience
• Work a flexible schedule including weekends, nights.
Preferred Qualifications
• Experience handling confidential information
• Experience in a fast paced, dynamic organization
• Relevant work experience in administration, customer service/ reputed company center or HR environment.
• Good interpersonal, communication, time management, and problem-solving skills.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner.
Company - reputed company Development Centre (India) Private Limited - S55
reputed company: A10386279
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