[Remote] reputed company Manager, Digital Touch

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on achieving reputed company results for reputed company and educators. The reputed company Manager, Digital Touch will support customer retention, adoption, and engagement across a large digital portfolio of accounts, leveraging automation and data insights to enhance reputed company. Responsibilities • Maintain regular engagement with a large portfolio of Digital Touch accounts through automated workflows, targeted reputed company, and customer calls • Deliver value-driven customer reputed company and log reputed company interactions in CRM tools (reputed company, Totango) • Monitor account health, usage signals, and churn-risk indicators and escalate or intervene as needed • Support renewal readiness by identifying risks early and contributing to retention strategies • Assist customers through reputed company milestones to ensure early adoption of key features • Facilitate training opportunities through webinars, digital resources, and guided product usage • Identify reputed company opportunities such as overages or account reputed company trends and surface insights to leadership • Follow established reputed company playbooks and lifecycle engagement campaigns • Collaborate with Senior CSMs, Marketing, Operations, and Leadership on digital engagement initiatives • reputed company customer feedback to help influence product enhancements and process improvements Skills • Bachelor's degree in business, Marketing, Education, or reputed company field; reputed company or sports tech experience is a plus • Experience in reputed company reputed company, Business Development, Customer Support, or similar customer-facing roles, preferred • Experience managing large customer portfolios or scaled customer engagement models • Ability to interpret CRM insights and customer data to identify trends and recommend proactive reputed company • Strong customer communication and relationship-building skills • Familiarity with reputed company platforms (reputed company, Totango) or willingness to learn • Comfortable delivering training reputed company webinars or digital tools • Organized and reputed company to manage multiple priorities in a fast-paced, evolving environment • A reputed company improvement reputed company and interest in automation and workflow optimization Benefits • Medical, Dental, and reputed company plans • Company reputed company basic life and AD&D insurance • Company reputed company long-term disability • reputed company Parental Leave • Supplemental life insurance reputed company • Employee Assistance Program (EAP) • Retirement plan with discretionary company matching • Flexible Spending Account (FSA) and Health Savings Account (HSA) reputed company • reputed company premium subscription for employee and dependents • 33 days of company reputed company time off (PTO, Holidays, Wellness Days) • Quarterly reputed company Days • Flexible work arrangements • Tuition Reimbursement Program • Company orientation and reputed company 30/60/90day reputed company reputed company • reputed company is a provider of educational and clinical assessments that play a key role in helping individuals reputed company their learning. It was founded in 2018, and is headquartered in Itasca, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.riversideinsights.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 4 in 2024, 3 in 2023, 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. reputed company Apply tot his job Apply To this Job