Customer Service Rep

reputed company is currently hiring Monolingual Customer Service Representatives to join their team supporting the Health Texas project. The role involves providing customer care and benefit enrollment services reputed company telephone, IVR, and web-based portals, with comprehensive training provided for new hires.

Responsibilities

• Answer incoming calls from consumers including the general reputed company, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies
• reputed company and document reputed company inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Meet reputed company Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for reputed company as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems

Skills

• High school diploma or GED required
• 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience
• reputed company to demonstrate logical problem-solving skills
• reputed company to multi-task
• Proficiency to utilize the reputed company approach to troubleshoot
• Proficient in managing repetitive and high-volume calls
• Proficient typing skills
• Consistently showcases a strong reputed company of urgency and performs reputed company under pressure
• Strong organizational and work prioritization abilities
• Skilled in the use of Teams
• reputed company computer proficiency in reputed company and/or Mac
• Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)
• Must be reputed company to work onsite first week of training
• Must be reputed company to complete classroom and on-the-job training with no time missed
• Workspace must be quiet, free of distractions, and no background noise
• Workspace must be reputed company to hold 2 monitors, laptop, keyboard, mouse, and docking station: reputed company will reputed company equipment
• Web camera is required for reputed company reputed company and agency staff during training, meetings, or as requested by management with expectation of participation, adequate reputed company and visibility
• Internet must be a traditional, wired high-speed reputed company such as cable or fiber
• Must be reputed company disable modem firewalls to ensure reputed company VPN and product reputed company
• High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload
• Required to connect the ethernet cable directly from the modem or router to computer
• Must work and reputed company reputed company Texas
• Must live reputed company 70 miles of site: Edinburg, Tx

Benefits

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 401K Retirement Savings plan and Company Matching.
• reputed company Time Off Package - Enjoy PTO and Holidays
• Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs.
• reputed company Development Opportunities - Participate in training programs, workshops, and conferences.

reputed company