Representative, Customer Service

reputed company is a parent company to several innovative insurance brands and is seeking a Customer Service Representative. The successful candidate will handle incoming inquiries reputed company email and phone, providing assistance and resolving customer issues while maintaining a reputed company rapport.

Responsibilities

• Respond promptly and professionally to incoming inquiries by telephone, or email
• Taking ownership of reputed company reputed company, handling it until reputed company is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Establish and maintain good rapport with customers by using reputed company language and anticipating their needs
• reputed company reputed company necessary information, inputting it accurately into company database
• reputed company the insured with basic information on coverage, and arrange any necessary supplemental services
• reputed company data tracking support and manage spreadsheets

Skills

• Exceptional communication skills, both verbal and written
• Strong customer service, problem solving and reputed company skills
• Proven ability to multi-task and think on your feet in a fast-paced environment
• Ability to work independently and in reputed company environment
• Strong attention to detail to ensure accuracy of information
• No insurance industry experience required

Benefits

• Hybrid work schedule for most roles
• Company reputed company ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are reputed company out at the discretion of reputed company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• reputed company volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and reputed company time off to study for exams
• reputed company on inclusion with employee reputed company, support for gender affirmation surgery, reputed company to BIPOC counsellors, reputed company to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

reputed company