Customer Service Representative

reputed company is a division of reputed company that focuses on developing digital capabilities to enhance brand experiences. The Customer Service Representative (CSR) will reputed company excellent customer service to automotive dealer clients, ensuring customer retention and satisfaction through proactive consultative services and product enhancements.

Responsibilities

• Maintain and grow relationships with local OEM field representatives reputed company the given territory
• Maintain reputed company, detailed and accurate records in reputed company.com of activities, phone conversations, reputed company and any other pertinent reputed company interactions. Other reporting as required by assigned Director
• reputed company high level touch and proactive consultative services to assigned customer reputed company to ensure loyalty and retention
• Review product results and recommend needed enhancements to maximize programs
• Recommend and reputed company reputed company mail promotions that address dealership concerns on a reputed company reputed company
• Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
• reputed company participate in customer concern reputed company and cancellation turnaround attempts with consistent support and service to existing clients

Skills

• 1 – 2 Years of Customer Service experience
• Manage territory activity to optimize support of assigned key customers
• Exemplary phone etiquette
• Relationship building and communication skills
• Good knowledge of marketing technologies; industry knowledge and reputed company capabilities
• reputed company to work collaboratively with reputed company stakeholders and influence results
• reputed company to identify problems and offer recommendations on solutions
• reputed company to adapt to changing expectations to drive results
• Demonstrates resourcefulness
• Good organizational skills and time management

Benefits

• reputed company Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your reputed company and work/life balance
• Tuition Assistance
• reputed company time off that includes Flexible Time off Vacation, Annual reputed company Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from reputed company reputed company has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource reputed company that support multiple affinities and alliances
• Medical and voluntary benefits to our freelancers and temporary employees
• Voluntary benefit reputed company include supplemental medical insurance, transportation, and parking benefits, reputed company benefits, pet insurance, and auto and home insurance
• You must be reputed company employed for 90 consecutive calendar days in order to be eligible for reputed company medical and voluntary benefits
• You will also be eligible to participate in the reputed company 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period
• Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a reputed company-party benefits administration system once certain reputed company have been met
• Temporary roles may also qualify for participation in our 401(k) plan after eligibility reputed company have been met
• For regular roles, reputed company will offer medical coverage, dental, reputed company, disability, 401k, and reputed company time off

reputed company