Creative Director
About mSupply TM
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
Job Summary
The Creative Director will lead and elevate the visual identity and creative output across all mSupply brands, overseeing a centralized creative studio that supports our HVAC, Plumbing, Appliance, and Corporate Communications verticals. This role is responsible for establishing and maintaining brand consistency across all channels—print, digital, web, and customer-facing touchpoints—while driving innovation in design strategy. The ideal candidate combines exceptional design leadership with a deep understanding of UI/UX principles, user-first thinking, and the ability to scale creative operations across a multi-brand portfolio.
Job Duties & Responsibilities
- Lead, mentor, and grow a team of graphic designers and content specialists, fostering a collaborative, high-performance creative culture
- Develop and enforce brand guidelines across all mSupply brands, ensuring visual consistency and quality across print, digital, web, and marketing collateral
- Oversee all creative output for the organization, including marketing campaigns, sales materials, website design, email templates, social media assets, trade show materials, and internal communications
- Apply UI/UX principles and user-first design thinking to all customer-facing properties, including websites, eCommerce platforms, and digital applications
- Partner with Marketing, Digital, and IT teams to optimize user experience across all digital touchpoints and customer journeys
- Establish creative workflows, project management processes, and quality assurance standards for the creative studio
- Manage creative resource allocation across verticals (HVAC/Plumbing, Digital, Appliance, Corporate Communications) to ensure timely delivery of projects
- Stay current with design trends, technologies, and best practices; evaluate and recommend new tools and platforms to enhance creative capabilities
- Develop and manage creative budgets, vendor relationships, and external agency partnerships as needed
- Present creative strategies and design concepts to senior leadership, translating business objectives into compelling visual solutions
- Champion accessibility standards and inclusive design practices across all creative work
- Support brand integration efforts for acquisitions, ensuring smooth creative transitions and alignment with corporate standards
Qualifications
- Bachelor's degree in Graphic Design, Visual Communications, or related field; Master's degree preferred
- 8+ years of progressive experience in graphic design, with at least 3 years in a leadership role managing creative teams
- Proven portfolio demonstrating excellence in both print and digital design across multiple brand applications
- Strong expertise in UI/UX design principles, user research methodologies, and human-centered design practices
- Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD), Figma, and other industry-standard design tools
- Experience with web design technologies, content management systems, and understanding of HTML/CSS fundamentals
- Demonstrated ability to develop and implement comprehensive brand guidelines and design systems
- Excellent project management skills with experience managing multiple concurrent projects and competing priorities
- Strong communication and presentation skills with the ability to articulate creative vision to both technical and non-technical stakeholders
- Experience in B2B marketing environments; distribution, manufacturing, or industrial sectors preferred
- Familiarity with marketing automation platforms, digital analytics, and performance optimization
- Track record of building, developing, and retaining high-performing creative teams
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
- Prolonged periods of sitting at a desk and working on a computer
- Occasional travel to branch locations, trade shows, and vendor meetings (up to 15%)
- Ability to lift up to 25 pounds for transporting marketing materials and equipment
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
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