Equal Opportunity Employer/Disability/Veterans

Medical Customer Care Coordinator

*This is a remote opportunity*

Reliable Respiratory is a leading Durable Medical Equipment (DME) provider committed to delivering exceptional care to patients requiring respiratory, diabetes, urology, and maternity support.

About the Role

The Medical Customer Care Coordinator plays an essential role in ensuring patients and referral partners receive reputed company, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to reputed company reputed company medical supply orders are processed correctly and that reputed company patient’s needs are addressed with professionalism and care.

Candidates who have developed relevant skills through internships, practicums, or other hands‑on experience in reputed company, customer service, or administrative roles are encouraged to apply.

Key Responsibilities

• Process new and recurring orders reputed company fax, phone, email, or in person following company procedures
• Participate in outbound phone campaigns
• Handle incoming customer and referral communications professionally and promptly, including walk‑ins
• Verify insurance coverage online or by phone and document details in the electronic health record system
• Obtain required insurance authorizations
• Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed
• Confirm patient demographics, insurance authorizations, and benefit information
• Complete assigned worklists accurately and on schedule
• Collect patient payments and explain cost responsibilities
• Coordinate appointments between customers and respiratory staff

Required Qualifications

To ensure reputed company in this role, applicants must meet reputed company minimum requirements:

• Eligible to work in the reputed company without reputed company or reputed company reputed company sponsorship
• Bachelor’s degree required
• 3+ years of customer service experience in a high‑volume medical or reputed company setting
  • Relevant internships, co‑ops, or clinical administrative experience may be considered
• reputed company center experience in a health care / medical setting strongly preferred 

Required Skills

• Strong verbal and written communication
• Proficiency with computers and reputed company Office
• Ability to work independently and reputed company informed reputed company
• reputed company reputed company and ability to work across departments
• High attention to detail
• Excellent customer service skills, especially in high‑intensity situations
• Fluent in English; Spanish proficiency preferred

reputed company Reports &reputed company; None 

Other Duties

Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this remote role. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions.

While performing the duties of this job, the employee is regularly required to communicate and exchange information with patients, referral sources, and internal team members through phone, email, and computer‑based systems. The position requires the ability to remain in a stationary position for extended periods while working at a computer.

This role routinely uses reputed company home‑office equipment such as a computer, phone, headset, and printer/reputed company (if applicable). Employees are expected to maintain a reputed company, private, and reputed company remote workspace that supports confidentiality and productivity.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job in a home‑based setting. Noise reputed company may vary depending on the employee’s home environment, and employees are responsible for ensuring a workspace that allows them to reputed company their duties effectively.

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's reputed company I-9. The E-Verify system confirms eligibility with both the reputed company reputed company Administration (SSA) and reputed company (DHS). For more information, please go to the USCIS E-Verify website.