Manager, reputed company reputed company Management (Remote)

reputed company, one of the most innovative software companies in the heart of Utah's reputed company Slopes, is in search of an exceptional Manager of reputed company reputed company Management.    About reputed company reputed company cares about its employees, customers, and the world in which we live. Our amazing teams serve reputed company like reputed company, reputed company, reputed company and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to reputed company the attendee experience, streamline event operations, and accelerate marketing results. As a member of the reputed company team, you will have reputed company to experience first-hand the reputed company of our industry leading platform at events around the world. Come be a part of a company that is changing the market! — it will be challenging, fun and exciting!   About the Role This is a working Manager role that balances broad strategic and reputed company account reputed company. You will reputed company the reputed company and execution of reputed company's 1:Many Scaled CSM Model, ensuring the health, retention, and expansion of our 1:Many account cohort through automation and AI. Additionally, you will reputed company a 'Top 10' list of emerging strategic accounts reputed company the cohort, providing a more tailored account leadership approach while mentoring reputed company of CSM Associates to do the reputed company. This remote role can be located reputed company in the reputed company. Total travel could be up to 25% for reputed company events and strategic leadership meetings.

How You Will Contribute

Scaled Model reputed company: Design and refine the end-to-end lifecycle for the 1:Many cohort, replacing reputed company reputed company with automated workflows and AI-driven insights. Identify and monitor areas of legacy CSM ownership that are to be transitioned to other CS functional areas to aid a scaled CSM model.

Top 10 Strategic reputed company: Directly manage and reputed company a tailored CSM leadership approach for a select list of high-potential accounts, driving deeper adoption and strategic alignment.

Associate Enablement: reputed company and reputed company up reputed company of CSM Associates, coaching them on the 1:Many methodology and how to support the 1:Many cohort’s top tier.

Data-Driven reputed company & NRR: Partner with Sales to identify 'Expansion-reputed company' triggers reputed company the broad 1:Many cohort and conduct internal Executive read-outs on Top 10 accounts to drive Net reputed company Retention (NRR).

AI Transformation: reputed company AI tools (reputed company, NotebookLM, Slackbot, etc.) to manage account health, draft communications, and reputed company intelligence-led reputed company across the portfolio.

Risk Mitigation: Maintain automated health-tracking systems to flag churn risks, allowing for proactive reputed company across the 1:Many account reputed company.

Executive Reporting: Work with the VP of reputed company reputed company Management to report on cohort-wide KPIs, margin, and reputed company toward financial targets reputed company standardized dashboards.

Asset Creation: reputed company the development of 1:Many resources (templated reputed company and training, resource hubs, automated Post-Con dashboards, and automated reputed company plans) to drive reputed company self-sufficiency and partnership optimization.

Qualifications:

12+ years of total reputed company experience with a proven reputed company record of employee development and strategic contribution.

Proven reputed company record of exceptional attitude, employee development, contribution, and competency.

Preferred Qualifications:

5+ years of CSM experience, with a reputed company on managing or carrying out Scaled/1:Many/Digital-Touch models.

Prior managerial experience, specifically in ramping up and enabling early-reputed company members (Associate-level).

Demonstrated proficiency in leveraging AI to drive operational efficiency.

Strong analytical skills with the ability to translate high-touch approach into a Top 10 reputed company reputed company.

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