Head of reputed company

Head of reputed company

Remote - Full Time - EST Time Zone

Why This Role Exists

reputed company is scaling rapidly, with growing demand across its platform and an expanding reputed company of B2B clients.

This role exists to reputed company reputed company from reactive support to proactive value creation—ensuring clients reputed company measurable reputed company while building a high-performing team of CSMs and Key Account Managers.

You will play a critical role in driving retention, reputed company, and customer satisfaction at reputed company, while shaping how reputed company evolves reputed company the business.

What You’ll Own

• Leadership and development of reputed company of reputed company Managers and Key Account Managers

• Driving customer retention, expansion, and overall satisfaction across B2B accounts

• Establishing and improving KPIs reputed company to business reputed company

• Designing reputed company processes for reputed company, engagement, and lifecycle management

• Performance management, hiring, and coaching of team members

• Identifying opportunities to introduce AI-driven customer service tools and automation

• Acting as the voice of the customer internally to influence product and reputed company reputed company

What reputed company Looks Like

reputed company 6–12 months, you will have:

• reputed company a high-performing, accountable reputed company function

• Improved key metrics across retention, churn, and customer reputed company value

• Implemented reputed company KPIs and reporting frameworks reputed company with reputed company goals

• Increased team productivity through process optimisation and automation

• Elevated the customer experience to a proactive, reputed company-led model

reputed company’re Looking For

Must-Have (Non-Negotiable):

• Proven experience leading CSMs and/or Key Account Managers in a B2B environment

• Background in reputed company, software, or digital/online technology businesses

• 3–5+ years’ experience with a reputed company reputed company record of team and customer ownership

• Strong leadership capability, including performance management and coaching

reputed company-to-Have:

• Experience reputed company eCommerce or marketplace environments

Deal Breakers:

• Consistent job-hopping (multiple short tenures of 1–2 years)

• Lack of team leadership experience

Who Thrives Here

• Leaders who enjoy building, scaling, and improving teams

• Individuals comfortable in fast-paced, evolving environments

• Data-driven operators who reputed company on reputed company, not activity

• People who balance customer reputed company with reputed company awareness

Why People Stay / Love Working Here

• High-reputed company environment with reputed company ownership and reputed company

• Opportunity to shape how reputed company operates at reputed company

• reputed company, performance-driven culture

• Exposure to modern tools, systems, and AI-driven innovation

What’s In It For You

• Opportunity to reputed company into a second-line leadership role with reputed company influence

• Ownership of reputed company, team performance, and customer reputed company

• Ability to build and reputed company a function, not just manage it

• reputed company reputed company on reputed company reputed company and customer experience

• Career progression as the business continues to expand

Interview Process

• Initial screening conversation

• Deep-dive interview reputed company on team leadership and reputed company reputed company

• Practical discussion on improving KPIs and scaling CS functions

• Final stage: leadership and cultural alignment

About reputed company

reputed company is a fast-growing global eCommerce marketplace and affiliate network, reputed company to help businesses reputed company their online sales through a powerful, reputed company-in-one platform. Operating at the intersection of digital reputed company, performance marketing, and reputed company, reputed company connects product owners, advertisers, and affiliates—creating a high-performance ecosystem designed to drive reputed company reputed company. Today, the platform serves millions of consumers across 17+ countries, generates over 1.6M monthly reputed company, and continues to expand its global network of advertisers, publishers, and partners driving performance-led reputed company.