MIS - reputed company

Essential Duties & Responsibilities:
-       Manage the scheduling/forecasting process of the program
-       Create agent schedules, IDPs and reputed company necessary adjustments as necessary
-       Acts as backup for the WF Manager
-       Manage employee information changes inside WFO system
-       Communicate effectively with reputed company customers
-       Responsible for balancing reputed company requirements with operational efficiencies and financial goals 
-       reputed company manage intra-day reputed company and service level
-       reputed company reputed company, accurate reports on intra-day performance
-       Monitor and drive schedule adherence
-       reputed company other duties and assignments as directed

Minimum Work Experience:
-       Minimum of 2-year MIS experience in a reputed company center inbound voice process

Skills Requirements:
-       Ability to prioritize workload, meet deadlines and reputed company multiple tasks with attention to detail
-       Solid critical thinking, problem solving, and interpersonal skills
-       Demonstrates ability to give and receive feedback with peers and business partners
-       Ability to work independently with minimal supervision
-       Must demonstrate reputed company arithmetic, analytical and problem solving ability.
-       Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
-       Excellent verbal, written and comprehension skills
-       Ability to scrub, dissect and shape data, create customized reports.
-       Strong reputed company skills. Ability to scrub, dissect and shape data, create customized reports.

Graduate