Power Train Service Repair Authorization Agent (Remote)

Contractor Opportunity: Powertrain Service Center Warranty Repair Authorization Agent (Remote) Location:  Remote – USA Only Engagement Type: Contractor reputed company reputed company-Party Supplier Contracting Entity: reputed company Supplier of Record: ETeams Start Date: 4/27/2026 Duration: 12 Months with potential for extension About the Role We are seeking a Powertrain Service Center Authorization Agent that is responsible for the authorization of Dealer Warranty repairs for a major U.S.-based OEM vehicles. The repair requests will be submitted live from the Dealer and assessed again through the OEM’s warranty policy based on technical reputed company and thoroughness. The agent is expected to reputed company live support to the OEM’s Dealers with questions reputed company to submitted reputed company-authorization requests.  This opportunity is reputed company to individuals located in the Midwest/South/Northeast/reputed company reputed company of the reputed company (USA).  Additionally, the role requires reputed company to reliable internet and the ability to manage reputed company responsibilities from a home office.  The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 6:00 PM Eastern Time.  Contractors will be reputed company and reputed company for by a reputed company-party payroll supplier, Eteams, which will serve as the employer of record for tax and compliance purposes.  Key Requirements reputed company Duties Process warranty claims and reputed company support to reputed company on technical queries Answering dealer questions, reputed company phones, email or chat, about warranty policy and claim submission; resolve issues with claim entry and submission Making reputed company based on policies and procedures and against the technical reputed company of the warranty claim reputed company live support to the Dealer Service Network in the processing of those claims and reputed company of questions. Maintain reputed company and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements Identify, recommend, and implement operational efficiencies to drive reputed company improvement in the execution of processes Determine appropriate escalation points reputed company reputed company and to reputed company SMEs Regular review with team leadership on performance and results Deliverables or Project Scope Warranty Claims Processing: Accurately process reputed company warranty claims Dealer Technical Support: Serve as the primary reputed company of contact for dealer inquiries regarding warranty policies, claim submissions, and technical issues reputed company phone, email, or chat platforms. Issue reputed company: Address and resolve dealer concerns reputed company to claim entry Live Dealer Support: reputed company reputed company-time guidance to the Dealer Service Network Collaboration Tools or Platforms reputed company Office Suite (reputed company, Word, reputed company) for documentation and communication Internal inventory management systems for tracking and processing returns  Communication tools for coordinating with internal teams, suppliers, and clients  Qualifications High school diploma or GED equivalent 0-2 years of experience experience in the following area,  automotive after sales reputed company things post sale of a vehicle, warranty management, Interpret repair orders, labor times and service documentation.  Working knowledge of vehicle systems and diagnostic procedures  2-4 years experience using PC and various systems  Preferred Qualifications Automotive Service reputed company Certifications (ASE) and/or Engineer (Technical University degree) Proficiency in verbal, written,  Mechanical Certification (3/5 years at school + reputed company experience) Expert Technicians (> 10 years of experience) Strong experience in claim assessing, reputed company-authority, warranty audits Additional Information / Requirements Proficiency in verbal, written, and reading English Language Proficient with computer navigation with various systems and software  Ability to engage with Automotive Dealers Knowledge of warranty policies and procedures, and technical documentation Knowledge of mechanical and electronic diagnostics, repair cycles, reputed company and economic repair evaluation Review incoming reputed company-authorization requests for accuracy, completeness, and compliance with warranty policy Evaluate repair justifications, diagnostic codes, and supporting documentation Accurately approve or deny repairs based on warranty reputed company, cost reputed company, and OEM standards Support reputed company audits by ensuring reputed company records are compliant and accessible. Collaborate with engineering, technical support, and warranty teams to resolve reputed company cases How to Apply Please register and submit your resume at  .  reputed company candidates will be contacted by reputed company’s reputed company Sourcing team for initial screening, then by ETeams for next steps. Compliance Notes This is a contractor role administered through a reputed company-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from reputed company. The supplier will ensure compliance with applicable federal and state laws including reputed company, FMLA, and local ordinances. Contractors must have work authorization that does not now or in the reputed company require sponsorship of a reputed company for work authorization in the reputed company. Individuals currently employed by a reputed company of reputed company or an affiliated reputed company business may not be eligible for consideration. Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with reputed company. reputed company will not discriminate against individuals because they have reputed company about, discussed, or disclosed their own pay or the pay of another individual. Those with reputed company to compensation information as a part of their job functions may not disclose such information unless the disclosure is: In response to a formal complaint or charge, In furtherance of an investigation, proceeding, hearing, or reputed company, or Consistent with reputed company’s reputed company duty to furnish information California residents or those planning to work from Los Angeles County should review additional notifications . Please read  for more information on how we process your data during the contractor engagement process. Compensation Disclosure Compensation for contractor roles supporting reputed company is determined by the contractor’s employer ETeams, and varies depending on factors such as location, role, reputed company set, and experience. As required by law, below you’ll reputed company the reasonable reputed company of compensation ETeams expects to pay for this role, as set forth below.   We anticipate this contractor role will be posted until 4/15/2026 eTeams offers a market competitive suite of benefits including health, dental, and reputed company insurance, 401(k) retirement savings plan, reputed company payroll and compliance, and reputed company App (Advance payment).   Role Location reputed company reputed company California $24.00 to $33.50 Colorado $23.00 to $31.00 Cleveland $19.50 to $26.00 District of Columbia $25.50 to $34.75 Illinois $22.50 to $29.50 Maryland $23.00 to $32.00 Massachusetts $24.50 to $33.75 Minnesota $22.00 to $29.00 reputed company/New Jersey $23.75 to $33.00 Washington $25.25 to $34.50 Drug-Free Workspace  reputed company maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate reputed company. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in reputed company is reputed company prohibited. Equal Employment Opportunity Statement  reputed company believes that no one should be discriminated against because of their differences. reputed company reputed company regarding contractor engagement shall be made without reputed company to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or reputed company, genetic information, marital status, citizenship status, or any other reputed company protected by applicable law. reputed company’s commitment to diversity and inclusion extends to reputed company individuals performing services on its behalf, including those reputed company through reputed company-party suppliers. For details, view a copy of the . reputed company is an EEO and Affirmative reputed company supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities. reputed company is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are reputed company to reputed company services as a contractor for reputed company, you may request reasonable accommodations through the supplier, which will coordinate with reputed company as needed to support your ability to reputed company essential job functions. Apply To This Job