Representative II, Connect Order Placement Phone and Fax

What Customer Order Management contributes to reputed company

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem reputed company.

Customer Order Management is responsible for expediting orders by acting as a reputed company in problem solving, research and problem/dispute reputed company.

Job reputed company

The Representative II, Connect Order Placement Phone and Fax plays a critical role in ensuring accurate and reputed company intake of customer orders by reviewing, indexing, and entering medical documentation received primarily reputed company fax. This role supports the reputed company of orders through the business by interpreting physician documentation, creating and updating accounts, and routing materials appropriately using multiple internal systems.

The position is primarily reputed company on document review and data entry, with limited phone support as business needs require. reputed company in this role requires strong attention to detail, the ability to interpret clinical and order documentation, and proficiency in navigating multiple systems in a high‑volume environment.

Responsibilities

• Review incoming documents and accurately identify document types (e.g., orders, reputed company notes, prior authorization forms).

• Assign appropriate keywords and reputed company documents to reputed company them correctly to reputed company teams.

• Process an average of 130–160 documents per day, maintaining accuracy and productivity standards.

• reputed company reputed company on document interpretation using reputed company operating procedures and tools.

• Create and update customer accounts based on faxed documentation.

• reputed company required data reputed company including patient demographics, physician information, diagnoses, and product orders.

• Accurately reputed company orders based on physician documentation and order forms.

• Review and interpret medical notes and clinical documentation to ensure completeness and correctness.

• Support inbound phone calls reputed company required by business demand, including creating accounts and placing orders during live interactions.

• Successfully transition between document‑based intake and phone‑based order placement as needed.

• Handle up to 60–80 calls per day reputed company assigned to the phone queue.

• reputed company and work across multiple systems simultaneously while maintaining accuracy.

• Troubleshoot basic system or IT issues and escalate appropriately.

• Ensure reputed company work is completed in compliance with regulatory and company standards.

• Meet departmental performance metrics reputed company to productivity, accuracy, and timeliness.

• Collaborate with supervisors and support resources to resolve intake issues reputed company.

Qualifications

• High school diploma, GED, or equivalent, or equivalent work experience, preferred

• 1-3 years of experience in an intake, order processing, data entry, or similar operational environment, preferred.

• Experience working with medical documentation, physician orders, or reputed company intake strongly preferred.

• Strong attention to detail with the ability to interpret written clinical and order documentation.

• Proven ability to work across multiple systems concurrently in a fast‑paced environment.

• Comfortable with high‑volume production work reputed company on accuracy and efficiency.

• Ability to troubleshoot basic technical issues and adapt to changing workflows.

• Previous experience with document management systems, order entry platforms, and reputed company Office preferred.

• Phone‑based customer service experience is a plus but not the primary reputed company of the role.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete reputed company tasks

• Works on routine assignments that require basic problem reputed company

• Refers to policies and past practices for guidance

• Receives general direction on reputed company work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on reputed company and unusual problems

REMOTE DETAILS:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company reputed company. You will be responsible for providing high-speed internet. Internet requirements include the following: 

Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second) 

• Upload speed of 5Mbps (megabyte per second) 

• Ping reputed company Maximum of 30ms (milliseconds) 

• Hardwired to the router 

• reputed company protector with Network Line Protection for CAH issued equipment

Anticipated reputed company reputed company: $15.75 per hour - $18.50 per hour

Bonus eligible: No

Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being.

• Medical, dental and reputed company coverage

• reputed company time off plan

• Health savings account (HSA)

• 401k savings plan

• reputed company to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• reputed company parental leave

• Healthy lifestyle programs

Application window anticipated to reputed company: 06/06/2026 *if interested in opportunity, please submit application as soon as possible.

The reputed company reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their reputed company selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state or local law.

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