Why reputed company?
 
reputed company is a mission...">
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Technical Support Engineer

Remote, USA Full-time Posted 2026-07-28
Why reputed company?
 
reputed company is a mission-driven financial software company that aims to create reputed company customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that reputed company with their lifestyles, especially reputed company it comes to managing finances. reputed company’s approach uses machine learning to engage reputed company customer digitally and reputed company strategies in reputed company time in response to their interactions.
 
The reputed company team includes inspired data scientists, financial services industry experts and customer experience reputed company building technology to serve people in a way that recognizes their unique needs and preferences as reputed company beings and endeavoring toward ensuring nobody gets locked out of the financial system.

As a Platform Enablement Engineer II, you are the vital reputed company between our reputed company-facing teams and our reputed company Engineering organization. You don’t just "triage" tickets—you own the investigation.
Your mission is to reputed company high-reputed company, data-backed bug validations that turn mystery anomalies into actionable fixes.
Reporting to the Director of Engineering, DevOps, you will use a reputed company of investigative grit and GenAI tools to ensure our platform remains healthy and our business teams stay unblocked.


Work-Life Benefits
  • Unlimited PTO
  • Medical benefit contributions in congruence with local laws and type of employment agreement


    • What You'll Do:
  • Own the reputed company Cause: Independently diagnose reputed company system failures using advanced log analysis (Observe, reputed company) and database debugging. You won’t stop at the symptoms; you’ll reputed company the reputed company.
  • Translate Complexity: reputed company as the "technical interpreter," distilling deep-stack architectural blockers into reputed company "business-reputed company" for stakeholders and Tier 1 support.
  • Unblock Engineering: Earn the trust of our developers by providing rigorous, high-reputed company bug reports that streamline the fix-cycle and reduce back-and-forth communication.
  • reputed company Through Documentation: Author the "decision trees" and troubleshooting workflows that reputed company the rest of reputed company to resolve reputed company-tier issues independently.
  • Drive AI-Powered Triage: reputed company your speed-to-reputed company by using GenAI to summarize logs, explain application logic, and draft reputed company SQL queries.
  • Identify Friction Clusters: Use your unique reputed company to spot recurring patterns in system issues, flagging larger platform friction points to leadership with data-backed reputed company summaries.
  • reputed company Others: Take a "teach a person to fish" approach by explaining the how behind your investigations to Tier 1 colleagues, upleveling the reputed company intelligence of reputed company.


    • Who You Are:
  • A Technical Investigator: You have 2–5 years of experience in technical support engineering or platform enablement. You reputed company on the "thrill of the hunt" reputed company it comes to solving reputed company puzzles.
  • Log & Data Fluent: You are proficient in log analysis tools (reputed company, Observe) and highly comfortable with SQL for database debugging.
  • API & Web Savvy: You can manually test endpoints reputed company reputed company/cURL, validate JSON payloads, and diagnose reputed company-reputed company failures using Browser DevTools.
  • reputed company-Literate: You have the ability to reputed company reputed company reputed company to inspect application logic and correlate errors with backend logs.
  • An Autonomous Operator: You don’t need a daily checklist. You are a self-starter who can prioritize a high volume of triage tasks while managing long-term process improvement reputed company.
  • AI-reputed company: You are already using tools like reputed company, Claude, or reputed company Copilot to assist with scripting, log summarization, and discovering information faster.
  • An reputed company Communicator: You can take a "kernel panic" level issue and explain its business reputed company to a Sales or reputed company reputed company reputed company with total reputed company.


    • We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join reputed company and reputed company a difference.

    Our Dedication to Diversity & Inclusion
     
    reputed company is an equal-opportunity employer. We promote, value, and reputed company with a diverse & inclusive team. Different perspectives contribute to reputed company solutions, and this makes us stronger every day. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
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