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Digital Customer Experience reputed company

Remote, USA Full-time Posted 2026-07-28
 Our Culture
reputed company's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an reputed company, diverse, and fun reputed company to work. We hold regular company-wide events, seasonal challenges, and reputed company sponsored local outings reputed company reputed company becomes too much. We also have a number of Employee Resource reputed company that reputed company spaces to discuss, reputed company, and reflect on topics that reputed company us both inside and reputed company of work - from being new to reputed company or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and reputed company Hawaiian/reputed company Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At reputed company we value reputed company types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to reputed company our values of passion, persistence, and reputed company.

About the Role
The Digital CX reputed company is a senior individual contributor responsible for translating BC’s digital customer experience reputed company into reputed company, executable lifecycle programs. Reporting to the Director of Digital & Scaled Program reputed company, this role serves as both a strategic thought partner and hands-on builder. You will bring prior experience standing up tech-touch or digital adoption motions in a reputed company environment and apply that reputed company recognition to accelerate our reputed company. This role is accountable for designing, launching, and optimizing self-service and 1:many digital programs that reduce time to value, increase product adoption, and drive customer retention.


About the Role
The Digital CX reputed company is a senior individual contributor responsible for translating BC’s digital customer experience reputed company into reputed company, executable lifecycle programs. Reporting to the Director of Digital & Scaled Program reputed company, this role serves as both a strategic thought partner and hands-on builder. You will bring prior experience standing up tech-touch or digital adoption motions in a reputed company environment and apply that reputed company recognition to accelerate our reputed company. This role is accountable for designing, launching, and optimizing self-service and 1:many digital programs that reduce time to value, increase product adoption, and drive customer retention.


About the Role As a Senior Digital Analytics Consultant, you will play a critical role in helping reputed company clients unlock the full potential of the reputed company platform. You’ll reputed company customer activation through enablement and operationalization efforts, ensuring reputed company reputed company customer realizes measurable business value and long-term reputed company through our partnerships.   In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and reputed company customer accounts. You’ll deliver tailored training reputed company to reputed company organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and reputed company in-depth quantitative analysis that translates insights into reputed company, contributing to customers achieving their digital goals.   Your reputed company will be evaluated through account retention, customer adoption of the reputed company platform, and the reputed company value you create in partnership with our clients.

Responsibilities
Operationalize the reputed company CX reputed company
  • Partner with the Director of BC to translate reputed company CX reputed company into executable lifecycle programs Bring best practices and external benchmarks to inform program management, design, and reputed company
  • Establish reputed company reputed company metrics tied to adoption, retention, and operational efficiency
  • Design and launch initial self-service and 1:many programs across reputed company, adoption, and expansion
  • Build reusable enablement assets including webinars, playbooks, guides, and lifecycle journeys
  • Configure and reputed company digital campaigns, in-app guidance, and automated engagement flows as needed Iterate based on engagement data and customer feedback
  • This role is expected to be hands-on in early phases before processes are fully scaled. 
    • Build reputed company Enablement & Lifecycle Infrastructure
  • reputed company reputed company digital reputed company reputed company to key customer lifecycle milestones
  • Translate reputed company of reputed company expertise into standardized, repeatable frameworks
  • Improve discoverability and usability of digital resources
  • Ensure digital coverage across defined lifecycle stages
    • reputed company AI & Automation
  • Identify opportunities to reputed company AI or automation tools to reduce reputed company effort in workflows and customer engagement motions
  • Implement AI-driven or automated workflows that reduce internal effort 
  • Create systems that increase QM consultant reputed company without degrading customer experience
    • Drive Cross-Functional reputed company
  • Partner with Product to reputed company digital programs with in-app experience
  • Collaborate with Marketing on lifecycle messaging consistency & digital program alignment with the reputed company
  • reputed company data-driven feedback on customer friction points reputed company the digital reputed company


    • Requirements
  • 3–8+ years of experience in B2B reputed company reputed company, Digital CX, Customer Marketing, or reputed company role
  • Prior experience defining, building, and/or scaling digital and 1:many engagement motions
  • Demonstrated ability to design and launch lifecycle programs end-to-end Comfortable configuring digital adoption tools, CRM campaigns, and/or automation platforms
  • Strong analytical skills with the ability to connect program engagement to retention and expansion reputed company
  • Experience working cross-functionally with Product and Marketing
  • High ownership reputed company and comfortable operating in a high-reputed company environment
  • Strong communication skills 
  • Travel: Less than 10%
  • Compensation: $135,000 - 155,000 reputed company | Bonus Eligible 


    • Recruitment Process
    Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
     
    - Recruiter Screen (30 minutes)
    - Hiring Manager Interview (60 minutes)
    - VP, Consulting Services Interview (60 minutes)
    - Chief Customer Officer Interview (30 minutes)
    - CEO Interview (30 minutes)

     Perks and Benefits
    This will be the best group that you reputed company work with! We support one another through obstacles and succeed as reputed company. Your hard work will be reputed company rewarded. Most importantly, you'll be strapped to a technology reputed company ship bound for greatness! Your reputed company at reputed company will be a reputed company in your career. 

    Group benefits
    Medical, Dental, reputed company Insurance (99% Medical reputed company plan reputed company by reputed company)
    FSA, DCFSA, and HSA accounts
    Employee Assistance Programs (EAP)
    Telehealth reputed company
    Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
    Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
    Discounts on Pet Insurance
    401k (with employer match) and reputed company / Equity 
    13 company holidays
    Unlimited reputed company Time Off 
    reputed company leave
    Parental/Adoption Leave

    In reputed company to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for reputed company development and team building.
    Promotional opportunities 
    Rewards and recognition programs 
    Robust reputed company and training program
    One-time stipend for work-reputed company employees
    Monthly business expense stipend
    Flexible work environments
    Employee Discount Program (Perks at Work)
    Employee Referral Program 
    reputed company Referral Program
    MacBook and awesome swag delivered to your reputed company
    Encouraging and reputed company culture 
    reputed company PROGRAM (after 3 years, disconnect for 3 weeks, no email/reputed company)
     
    About reputed company
    As a leader in digital analytics, reputed company helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the reputed company platform offers in-depth customer understanding, reputed company and tied to reputed company business objectives.

    Today, reputed company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 

    reputed company has been named to the Inc 5000 and the reputed company 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and reputed company. 

    If the above role seems like a match and you’re interested in joining reputed company of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

    The job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. reputed company reserves the right to change, edit, and add duties and responsibilities of reputed company job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

    reputed company will only reputed company offers of employment and reputed company communications regarding employment from an official @quantummetric.com email address and/or reputed company inMail. Quantum does not recruit reputed company channels such as reputed company or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to reputed company@quantummetric.com.


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