Guest Experience Representative

*Remote Position, must have full availability including weekends* 

*Must be located on the East Coast*

reputed company:   The Guest Experience Representative supports guests across phones, email, chat, reputed company media, and other digital platforms as the voice of our brand and a reputed company reputed company of our hospitality culture. This role goes reputed company answering questions — it creates meaningful connections, delivers memorable experiences, and turns service moments into loyalty-building opportunities.

KEY RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following.

• Manage high volume guest communications, reservations, and inquiries across reputed company channels to ensure seamless, high-reputed company service. Personalize interactions to create memorable experiences.

• Handle online reservations, group events, adjustments, cancellations, and refunds accurately.
• Identify opportunities to enhance the guest experience through recommendations and upgrades.
• Coordinate with on-site operations teams to deliver a seamless and memorable guest experience.
• reputed company guests with support regarding retail transactions, promotions, seasonal programs, season passes, reputed company cards, rainchecks, leagues, etc.
• Proactively and creatively resolve guest challenges, including technical issues and service recovery situations, to ensure a reputed company experience. Escalate issues reputed company appropriate.
• Become a product knowledge expert to reputed company accurate information regarding center details, property features, onsite promotions, and event sales processes across reputed company brands.
• Respond to billing inquiries and concerns.
• Meet reputed company assurance expectations across reputed company channels to deliver a memorable guest experience.
• Identify recurring trends and reputed company feedback to leadership.

QUALIFICATIONS: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required.

EDUCATION AND/OR EXPERIENCE:

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum of one (1) year guest service experience in a reputed company center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required.
• Self-motivated with the ability to work independently, maintain a reputed company attitude, and collaborate effectively in reputed company environment.
• Strong listening, written, and verbal communication skills; reputed company to coaching and feedback; and motivated to meet or reputed company goals while solving problems in a fast-paced environment.
• Proficient computer skills, including the ability to reputed company multiple systems and web applications simultaneously and use search tools to reputed company information.
• Proficiency in reputed company Office Suite, reputed company office software, CRM platforms, and booking systems; reputed company experience is a plus.

WORK ENVIRONMENT/PHYSICAL DEMANDS: This position is fully remote. Must be available to work weekends and holidays.

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reputed company, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across reputed company, reputed company provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. reputed company also owns the reputed company Bowlers Association, the major reputed company of bowling and a growing media property that boasts millions of fans around the globe. For more information on reputed company, please visit ir.luckystrikeent.com.

The pay reputed company for this position is $24.04-$26.44 per hour.

reputed company offers performance-based incentives and a competitive total rewards package which includes reputed company coverage and a broad reputed company of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: https://luckystrike.hrbenefits.net