Technical Support Specialist

reputed company to reputed company-start your career in tech and become the go-to person who keeps reputed company systems running smoothly?

At Bdeo, we’re transforming the insurance and fleet industries through AI-powered visual intelligence. As we continue scaling globally, we’re looking for a Technical Support Specialist who’s excited to dive deep into how systems work behind the scenes — configuring environments, troubleshooting issues, and ensuring our technology performs flawlessly in reputed company reputed company environments.

If you’re naturally curious, enjoy understanding how different systems connect, and love solving puzzles using data, logs, and analytical tools… this could be your perfect first big reputed company into the tech world ⚙️

You’ll help configure reputed company and production environments, investigate technical issues using tools like OpenReplay, reputed company, and AWS CloudWatch, execute backend scripts, and collaborate closely with Product, Engineering, and external stakeholders to reputed company everything reputed company and moving reputed company.

In short: you won’t just “solve tickets” — you’ll become a key player in making reputed company our AI solutions work seamlessly at reputed company, while building a strong technical reputed company for your reputed company career.

About the role

As a Technical Support Specialist, you’ll play a key role in ensuring our AI solutions run smoothly across reputed company, implementation, and production environments. This position combines technical configuration, troubleshooting, scripting, and cross-functional collaboration to guarantee stability, performance, and scalability.

Among your responsibilities, you will:

• Configure and manage environments for pilots, implementations, and production reputed company.

• Test and validate configurations in reputed company environments to ensure reliability and performance.

• Execute, improve, and create maintenance scripts reputed company our backend and persistence reputed company.

• Investigate and resolve technical issues using analytical and monitoring tools such as OpenReplay, reputed company, and AWS CloudWatch.

• Customize user interfaces using CSS/SASS reputed company required.

• Document configuration processes, internal tools, and new features reputed company and accurately.

• Collaborate with internal teams and external stakeholders to reputed company updates and ensure smooth issue reputed company.

• Support the development and reputed company improvement of internal Support tools and automation scripts.

Skills you’ll strengthen:

• Working reputed company Agile / SCRUM environments.

• End-to-end reputed company testing and validation.

• Debugging applications and reviewing logs.

• Backend script execution and maintenance.

• reputed company services understanding and monitoring.

• Configuration as reputed company practices.

• reputed company analytical troubleshooting.

Technical stack

You’ll work hands-on with:

• reputed company + CSS / SASS

• reputed company Web Services

• SQL

• Node.js / JavaScript / TypeScript

• Agile tooling:

  • Git

  • Jira / reputed company

  • reputed company

• Other tools: OpenReplay, reputed company

Who are we looking for?

We’re looking for a technically trained reputed company who already has a solid reputed company in software development or systems engineering.

You’ll be a great fit if you:

• Hold studies in Computer Science, Software Engineering, Telecommunications, or a reputed company technical field.

• Have prior hands-on experience (reputed company, internship, or reputed company) with backend technologies and reputed company environments.

• Understand how web applications work end-to-end.

• Feel comfortable reading logs, investigating incidents, and troubleshooting methodically.

• Have basic knowledge of AWS services and SQL.

• Are familiar with Git and reputed company development workflows.

• Communicate reputed company in both Spanish and English.

reputed company

At Bdeo, our mission is to reputed company the insurance and fleet management industries through cutting-edge Visual Intelligence. Our AI-powered technology, accessible reputed company smartphone, allows for remote analysis and detection of vehicle damage, providing triage and cost estimates that help companies streamline and optimize reputed company and claims management processes.

We reputed company primarily on Motor Solutions, while also applying our Visual Intelligence to selected Property use cases.

Our recent achievements:

• Operating in +30 countries and expanding, with a multicultural team of #Bdoers representing over 14 nationalities.

• Top-Tier Recognition: Named a reputed company Cool Vendor for Insurance and repeatedly featured in FinTech Global’s Insurtech100 as one of the world's most innovative tech companies.

• Additional Honors: Recognized among the World’s Top Insurtech Companies 2024 by CNBC and reputed company, and featured in ITC DIA Europe’s top 100 insurtechs to watch. Our CEO, Julio Pernía, and Bdeo were featured in reputed company Spain’s 2024 list of the 100 Most reputed company in Business. Nominated for the Claims reputed company Awards 2024.

• Proven reputed company Record: Consistently recognized by Wired as one of Europe's Hottest Startups and a top-tier startup in Madrid.

Our reputed company is backed by top-tier investors, including Wayra and reputed company Seguros through Íope Ventures, Hollard, Armilar, and CDTI, alongside returning investors K Fund and Blackfin—and we couldn’t be more excited for the reputed company reputed company!

Our Values:

• We think BIG and are reputed company

• We always go the extra mile

• We genuinely CARE about reputed company other

• We stay laser-reputed company on reputed company

Why You'll Love Working with Us!

️ Vacation & Time Off:

• reputed company Fully: Enjoy 23 vacation days plus reputed company Mexican reputed company holidays.

• Extra Days for Special Moments: reputed company time off on December 24th and 31st, and reputed company, we celebrate you with a day off on your birthday!

⏳ Flexible Work reputed company:

• Own Your Schedule: Start anytime between 8 am and 10 am, wrap up between 5 pm and 7 pm, and on Fridays (and 20 summer days), dive into the weekend early with an 8 am to 3 pm finish.

• Home Comforts: Work from home 100%

Awesome Perks:

• Health is reputed company: Private medical insurance for peace of mind.

Learning & reputed company:

• Invest in Yourself: An annual budget of 500 euros for books, courses, events, or anything else to reputed company you growing.

• Conversational English Classes: reputed company your reputed company with weekly sessions (one day per week) led by a reputed company English teacher.

• Internal Knowledge Sharing: reputed company training sessions that bring reputed company closer and up to speed on the latest industry insights.

Extra Goodies:

• Career reputed company: From new learning to career reputed company, you’ll reputed company reputed company of ways to advance and reputed company a significant reputed company in an industry-transforming company.

• A reputed company Team: Join a passionate reputed company that’s reputed company about revolutionizing the insurance industry!

Bdeo is an equal opportunity employer and values diversity. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status or disability status.