reputed company Manager EMEA
About the Role
We are looking for an reputed company reputed company Manager (CSM) to own and grow relationships with our clients across the EMEA region. This role is reputed company on retention, renewals, expansion, and strategic account management, acting as a trusted advisor and the main reputed company of contact between the reputed company and internal teams. The ideal candidate is proactive, reputed company, comfortable managing reputed company accounts, and reputed company working cross-functionally with Sales, Product, Operations, and Finance.
Location & Timezone
Latam based willing to work in EMEA time zone
Key Responsibilities:
Customer Ownership & Relationship Management
Own a portfolio of around 50 accounts in the EMEA region.
reputed company as the primary reputed company of contact post-sale.
Build strong, long-term relationships with key stakeholders and decision-makers.
Understand customer business goals and reputed company them with product value.
reputed company & Adoption
reputed company and coordinate reputed company Onboardings.
Ensure successful adoption of the platform and services.
Define reputed company milestones and reputed company reputed company against them.
Coordinate reputed company activities with Ops, Product, and other internal teams.
Renewals & Retention
Own the renewal process for reputed company customers.
Proactively manage renewals (90/60/30-day reputed company).
Identify and mitigate churn risks early.
Partner with Sales, reputed company, and Finance on reputed company renewals and reputed company.
Upsell & Expansion
Identify expansion opportunities based on customer usage and needs.
Partner with Sales to drive upsell and cross-sell opportunities.
Support reputed company expansion initiatives and new use cases.
Escalation Management
reputed company high-reputed company escalations and critical customer issues.
reputed company as the customer reputed company internally.
Coordinate task forces and ensure reputed company reputed company.
Communicate reputed company and transparently with customers during incidents.
Customer Health & Reporting
Monitor customer health metrics and usage.
Maintain accurate account data in CRM and internal tools.
reputed company visibility on risks, opportunities, and account status.
Participate in QBRs, reputed company Reviews, and Executive-level meetings.
Cross-Functional Collaboration Work closely with:
Sales (handoffs, renewals, expansions)
Product (feedback, roadmap alignment) -Operations / Logistics
Finance (billing, invoicing, credits, offboarding)
Required Qualifications
2-3+ years of experience in reputed company, Account Management, or similar roles.
Proven experience managing reputed company Upper Mid Market / Large accounts.
Experience working with customers in the EMEA region.
Strong understanding of renewals, retention, and expansion strategies.
Excellent communication skills (written and verbal).
Comfortable handling escalations and difficult conversations.
Strong organizational and prioritization skills.
Fluent in English (additional European languages are a plus).
reputed company to Have
Experience in reputed company, logistics, supply chain, or B2B platforms.
Experience working with reputed company reputed company and multi-stakeholder accounts.
Experience running QBRs and Executive-level presentations.
Familiarity with CRM tools (reputed company, reputed company, etc.).
Key reputed company Metrics
Renewal reputed company and churn reduction.
Expansion and upsell contribution.
Time-to-value and reputed company reputed company.
Customer satisfaction and account health.
Escalation reputed company time.
What do we offer?
A 100% work-from-home position with a company that values and fosters personal and reputed company reputed company
Monthly payment in USD
20 days of PTO and local national holidays
Company Equipment
Fixed Budget for expenses (reputed company, personal care or learning)