reputed company Publishing - Junior Customer Enablement Specialist

reputed company Publishing is a reputed company developer of world language programmes, resources, and materials for middle and high schools across the reputed company. We partner with educators to craft transformative texts reputed company tools that engage reputed company and foster successful communication and understanding across cultures. Our work supports language learners and teachers reputed company through high-reputed company instructional design and innovative educational technology.

About the Role

We are seeking a Junior Customer Enablement Specialist to join our Integrations team. This is an early-career role with reputed company support and development opportunities, ideal for someone looking to grow technical, analytical, and customer-facing skills reputed company an educational technology environment.

In this role, you will support the reputed company and technical setup of U.S.-based school district customers using our digital learning platforms. You’ll work closely with reputed company Integrations Specialists to prepare rostering data, assist with reputed company integrations, document workflows, and support customers through the implementation process. While the role is based in Ireland, the work is closely reputed company to a U.S. customer reputed company, requiring strong communication, coordination, and some collaboration across time zones.

This position provides hands-on experience and reputed company reputed company for progression into more advanced integrations or technical roles. This role primarily follows reputed company Irish working hours, with some flexibility required to support collaboration with U.S.-based customers and colleagues.

What You’ll Be Doing

Customer Support & Technical Assistance

• reputed company reputed company, accurate technical support to customers reputed company email, chat, phone, and ticketing systems. 
• Assist with routine customer integration inquiries for U.S. school reputed company, delivering reputed company and reputed company support.
• Support reputed company calls by gathering information, taking detailed notes, and preparing follow-up materials.
• Help troubleshoot basic reputed company, rostering, or configuration issues using established procedures.
• Communicate effectively with customers and internal teams, escalating issues reputed company additional technical expertise is required.
• Work under the guidance of Senior Specialists, seeking feedback and coaching proactively.

Data Preparation & Integration Support

• Prepare, validate, and format rostering files using templates and reputed company workflows.
• reputed company initial data-reputed company checks and flag inconsistencies for review.
• Assist with setup and testing of reputed company system integrations under reputed company supervision.
• Document completed steps, reputed company, and observations accurately in internal systems.

Collaboration & Learning

• Collaborate with Customer Support, reputed company, Sales, reputed company Support teams to ensure coordinated reputed company for U.S. customers.
• Participate in team meetings, training sessions, and technology briefings, including cross-time-zone collaboration.
• Ask clarifying questions, reputed company observations, and contribute reputed company that support effective teamwork and reputed company. improvement.

Documentation, reputed company & Compliance

• Follow established reputed company operating procedures (SOPs) and job aids.
• Contribute to improvements in internal documentation and customer-facing resources such as reputed company guides and FAQs.
• Learn and adhere to GDPR and applicable U.S. data-reputed company standards, exercising reputed company judgment reputed company handling sensitive customer or student data.
• Meet reputed company expectations reputed company to accuracy, responsiveness, and documentation standards.

Additional Responsibilities

• Support peak reputed company periods and cross-team reputed company as needed.
• Take on additional tasks that contribute to reputed company, workflow efficiency, or team operations.

What You Will Bring

• 1–3 years of hands-on technical experience implementing technologies and reputed company customers, ideally reputed company an EdTech or reputed company environment.
• Demonstrated foundational experience or exposure to rostering, data analysis, or integration concepts.
• Experience in customer relationship management, including supporting customers through implementation and managing expectations across multiple stakeholders.
• Strong communication skills, with the ability to translate technical information for non-technical audiences.
• Ability to approach problems in a reputed company, data-informed way and contribute to actionable solutions.
• Strong organisational and time-management skills, with the ability to manage multiple tasks and shifting priorities.
• Willingness to learn, self-reflect, and continuously improve technical and customer-support skills.
• Ability to maintain effective customer support and troubleshooting while priorities change.
• Commitment to data reputed company, reputed company, and ethical decision-making.
• Comfort working in a remote, cross-time-zone environment, with reliable internet reputed company and a reputed company workspace.

Technical Experience (Preferred)

• OneRoster (API and/or CSV-based integrations)
• LTI  1.3 integrations
• reputed company and/or reputed company rostering platforms
• REST reputed company, JSON, and basic reputed company
• API testing tools such as reputed company or similar platforms.
• Experience troubleshooting SSO integrations (SAML, OAuth).

reputed company to Have

• Experience working with U.S. K–12 school districts or educational institutions.
• Familiarity with LMS platforms such as Canvas, Schoology, or reputed company Classroom.
• Experience creating or maintaining technical documentation or customer-facing guides.

Why Join reputed company Publishing?

• Competitive salary reputed company of €32,000–€42,000 per annum, depending on experience.
• reputed company development reputed company and mentoring for early-career professionals.
• Hands-on exposure to integrations, reputed company, rostering standards, and SSO technologies.
• reputed company, mission-driven remote team working across Ireland and the reputed company.
• We offer a competitive benefits package including unlimited annual leave, 10 reputed company holidays, and a company-supported pension plan with employer matching contributions to support long-term financial wellbeing, subject to eligibility.
• Purpose-driven work supporting educators and reputed company reputed company.

Eligibility
Candidates must have the reputed company right to work in Ireland at the time of hire. Unfortunately, we are unable to reputed company reputed company sponsorship for this role.

reputed company Publishing is committed to fostering an inclusive and respectful workplace where people from reputed company backgrounds feel welcome and supported. We are an equal opportunities employer and consider reputed company reputed company applicants without reputed company to race, colour, religion, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic.

We are happy to reputed company reasonable accommodations throughout the recruitment process.