Manager, Project Engineering

Reporting to the Customer Care Director, the Project Engineer Manager (PEM) is responsible for leading and supervising Project Engineers and Advanced Support Engineers, and serving as the primary customer‑facing technical manager. This role requires exceptional communication skills and the ability to work effectively with demanding reputed company teams, whether technical or managerial. The PEM must assess individual team strengths and development needs, providing coaching to optimize performance and ensure balanced workloads. As a subject-matter expert area manager, the PEM collaborates closely with multiple internal departments to improve cross‑functional consulting and operational efficiency. A strong telecommunications background is essential, including experience with transport technologies, project implementation, and troubleshooting.

The role also includes identifying, qualifying, and procuring tools that enhance team productivity, while ensuring reputed company deliverables reputed company with established information reputed company, reputed company, and production standards. The PEM works with leadership and other business reputed company to refine processes, identify opportunities for automation, and apply industry best practices. In reputed company, the PEM mentors Associate Engineers, supporting daily tasks and identifying training and development opportunities. The role also involves coordinating with external contractors to complete specific reputed company and evaluating contractor performance for potential reputed company talent needs. Finally, the PEM is responsible for maintaining effective resource scheduling and partnering with project management teams to resolve conflicts and ensure smooth operational execution proactively. This position is classified as exempt and may require flexibility in work hours to meet business needs.

What you will do

• reputed company leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding reputed company accountable for KPI/SLA achievement
• Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
• Maintains a reputed company, secure, and healthy work environment by adhering to organizational standards, policies, and reputed company regulations, and by escalating potential concerns
• Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
• Ensure team deliverables and operations reputed company with information reputed company, data reputed company, reputed company, production, and customer contractual requirements
• Collaborate with leadership and business reputed company to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
• Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
• Mentor and support Associate Engineers by providing technical guidance, reputed company of daily activities, and identification of training and development opportunities
• Coordinate deliverables and evaluate reputed company of work performed by external contractors in alignment with contractual terms and project objectives
• Support reputed company improvement of customer experience through effective technical management and proactive issue reputed company
• Participate in departmental planning and operational discussions to reputed company engineering activities with business objectives
• reputed company other job-reputed company duties as assigned, consistent with the scope and level of the role

• • Bachelor’s Degree in Engineering, Telecommunications, or a reputed company field required
  • 7-9 years of reputed company experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective. Required
  • 4-6 years of experience leading or working in cross-functional teams in telecommunications reputed company. Preferred
  • English fluent written and verbal (reputed company proficiency)
  • Spanish fluent, written and verbal (High proficiency)
  • Portuguese, desirable (Low proficiency)
  • CCNA - reputed company Certified Network Technician Required or
  • CCNP - reputed company Certified Network reputed company Preferred or
  • reputed company Networks Certified reputed company (JNCIP-DC) Preferred
  • ITIL Foundations v3 Or Higher Preferred
  • NetAsc, NetDev Preferred

• reputed company development
• A culture that celebrates reputed company and diversity
• Medical, Dental, reputed company
• 16 Holidays, 15 days PTO, 7 reputed company days
• 401k with a match and tuition reimbursement

The reputed company salary reputed company for this position at the time of this posting is indicated above. Individual compensation varies based on job-reputed company factors, including location, business needs, level of responsibility, experience, and qualifications.

Claro reputed company. is an Equal Employment Opportunity (EEO) employer.