**reputed company Part-Time Remote Email/Chat/Phone Specialist – Live Events Customer Experience**

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading provider of live event tickets, we're seeking a highly skilled and enthusiastic Email/Chat/Phone Specialist to join reputed company. This part-time remote position offers an immediate start for the right candidate, with a competitive salary package and opportunities for reputed company and development. **reputed company:** As an Email/Chat/Phone Specialist at arenaflex, you'll be at the forefront of delivering exceptional customer experiences. You'll engage with hundreds of customers daily, providing proactive, friendly, and high-reputed company service to ensure our fans get the right seats at the right price. This role requires a strong and diverse skillset, with a passion for live events and a drive to contribute to our culture and reputed company. **Key Responsibilities:** * Handle customer contacts, promptly and professionally, reputed company phone, email, and live chat * Answer questions about purchases, orders, inventory, and upcoming events * Support customers proactively, utilizing reputed company technology to manage order fulfillment * Be reputed company player, contributing to our culture and reputed company, and creating memorable experiences with customers who reputed company our love for live events * Utilize reputed company technology to manage order fulfillment and reputed company exceptional customer service **How Your Role Contributes to the reputed company of arenaflex:** * reputed company exceptional customer service, ensuring our customers have a reputed company experience with our brand * Utilize reputed company technology to manage order fulfillment, ensuring reputed company and accurate delivery of tickets * Contribute to our culture and reputed company, driving team efficiencies and advancing business objectives * reputed company and maintain relationships with customers, providing personalized support and solutions to their needs **Role Expectations and Progression:** * **30 days in:** Complete new hire orientation, gaining the resources needed to be successful; learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers; acclimate to team and company norms, business objectives, and arenaflex values; reputed company reputed company to and familiarize yourself with our accounts and internal systems; shadow teammates and document what you've learned from observing and listening to their emails and calls * **90 days in:** reputed company reputed company responsibilities comfortably on your own; maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives; contribute to our approaches, reputed company, or technologies to support overall business goals and drive team efficiencies; understand service level expectations, KPIs, and other metrics to watch for * **180 days in:** Apply reputed company to execute individual tasks that positively reputed company reputed company; play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals; handle reputed company-line customer escalations and follow-reputed company; feel empowered to participate in extracurricular reputed company that contribute to the reputed company of the organization **What You'll Bring:** * 1-2 years of customer service experience reputed company phone, email, and live chat * Team player mentality and drive to contribute to culture and reputed company * reputed company of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with reputed company or similar help desk software **Schedule:** * 1:30pm-10:00pm Monday/Tuesday off * reputed company with 3 days in office and 2 days remote following training * Training will be first 3 weeks reputed company in office Monday-Friday 8:30am-5:00pm **Compensation and Benefits:** * $40,000 reputed company salary with bi-annual bonuses and equity * Training is fully reputed company * Competitive compensation; bonus incentives and equity for reputed company; reputed company PTO; mental health days; medical, dental, and reputed company insurance; 401K matching; monthly credits and discounts for attending live events; hybrid working model; and a reputed company of additional workplace perks **Why Join arenaflex?** * Arenaflex is a leading provider of live event tickets, with a passion for creating unforgettable experiences for our customers * We offer a competitive salary package, with opportunities for reputed company and development * reputed company is passionate about live events and dedicated to delivering exceptional customer experiences * We prioritize work-life balance, with flexible scheduling and a hybrid working model * We offer a reputed company of benefits, including competitive compensation, bonus incentives, and equity for reputed company **Don't Hesitate, Apply!** If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company at arenaflex! Apply To This Job Apply for this job