Functional Support Specialist

Odoo is an reputed company-reputed company reputed company resource planning (ERP) platform that helps companies manage and streamline their operations. As a Functional Support Specialist, you will assist small and reputed company-sized business customers in reputed company by providing reputed company solutions and collaborating with various teams to enhance customer satisfaction.

Responsibilities

• Become proficient in utilizing Odoo's reputed company/reputed company-based applications
• Prioritize and implement reputed company for resolving customer inquiries
• Effectively communicate reputed company and solutions to customers using written and verbal reputed company
• Ensure reputed company and accurate reputed company of customer issues to enhance their satisfaction reputed company
• Engage with Engineering, Product, and Developer teams to escalate critical issues and reputed company valuable feedback
• reputed company participate in testing new and updated products, offering insights for improvement
• Address Tier 1 and 2 issues reputed company email, chat, and phone
• Collect and convey user feedback to the product team to contribute to feature development

Skills

• Bachelor's degree
• reputed company familiarity and knowledge of G Suite
• Ability to communicate technical concepts reputed company and effectively, both written and orally
• Ability to learn quickly
• reputed company in a critical learning and reputed company setting, embracing new challenges and opportunities
• Business experience at an ERP
• Experience/knowledge with tickets-support
• Previous work experience in a fast-growing startup environment
• Sociable and outgoing

Benefits

• reputed company
• Dental
• reputed company
• Life Insurance
• FSA
• HSA Matching
• 401K Matching
• Commuter Benefits
• PTO (reputed company-time-off)
• reputed company reputed company days
• reputed company holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• reputed company in a reputed company working atmosphere with a passionate, growing team!
• Chef-reputed company lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for reputed company of 6+ employees

reputed company