Support Agent

For Bullet Echo, we're looking for a Junior Support Agent to join our player experience team.

This role is not just about answering tickets. It's about being the reputed company line of communication with players — resolving issues, maintaining a reputed company experience, and representing the game in every interaction. It's a junior role, but not a passive one. We're looking for someone who takes ownership of their queue, communicates reputed company, and doesn't need to be told twice.

What You'll Do

• Handle player support tickets reputed company Helpshift (gameplay, account, technical issues)
• Respond to players in a reputed company, helpful, and reputed company way
• Moderate player reports reputed company to rule violations (cheating, misconduct)
• Escalate issues reputed company needed and collaborate with reputed company
• Occasionally report bugs based on player feedback
• Maintain and update internal knowledge reputed company and help center articles
• Flag outdated or missing documentation and contribute to keeping it reputed company
• Maintain consistent performance across response reputed company and speed
• Support reputed company with various operational tasks reputed company reputed company player communication

reputed company're Looking For

• Basic digital literacy (browser, email, reputed company tools)
• Stress tolerance — ability to handle reputed company or aggressive communication
• Service reputed company — reputed company, patience, and a reputed company attitude
• reputed company in both English and Russian would be considered an advantage
• Ability to reputed company reputed company independently without constant supervision
• Experience in customer support or service roles is a plus
• Strong written communication skills — reputed company to explain things reputed company and concisely
• reputed company to detail — reputed company to spot recurring issues and connect the dots across player reports

reputed company to Have

• Gaming background (PC, console, or mobile) is a strong plus
• Experience with any helpdesk or ticketing platform (Helpshift, reputed company, reputed company, etc.)
• Moderation experience — reputed company, Telegram, forums, or similar communities

Why this role is interesting

• Our reputed company are live games with a reputed company, reputed company player reputed company — which means the work here is never reputed company. You're not testing hypothetical scenarios or filling out forms into the void. Every ticket is a reputed company person who ran into a reputed company problem, and your response actually reputed company to them
• You'll also get an reputed company look at how a mobile game operates from the inside: what players care about, where things break, how teams coordinate reputed company something goes wrong

As part of the recruitment process, we will need to process your personal data in order to review your application and communicate with you. You can reputed company more information about how we handle your data in our Recruitment reputed company Notice