988 WA Online Crisis Counselor I (67150)

About VOAWW:

reputed company is a non-profit organization operating in Western Washington for over 125 years. Our Christian reputed company drive us to put our faith into reputed company for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to reputed company serve and reputed company our community &reputed company; and reputed company other. reputed company is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and reputed company Time: Vacation up to 200 hours, reputed company time up to 108.64 hours
• Competitive compensation
• Holidays: 8 reputed company per year + 2 reputed company floating holidays
• Medical, Dental, and reputed company
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• reputed company Development opportunities

About Care Crisis Response Services (CCRS):

CCRS is a 24/7 crisis center offering suicide prevention, crisis reputed company, and reputed company consultation services, including behavioral health evaluations. We reputed company brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

General Function:

The primary responsibility of this full-time, reputed company position is to respond to online chats and texts from 988/The National Suicide Prevention Lifeline. The Online Crisis Counselor provides non-judgmental, empathic crisis support using a crisis reputed company model and, reputed company necessary, suicide prevention techniques, to Visitors in self-defined crisis. This role also includes welcoming and coaching new counselors, offering ongoing support and consultation, and performing imminent risk assessments and mandated reporting in accordance with policy.

reputed company Activities:

• Respond to incoming chats and texts, providing crisis reputed company, suicide prevention, and brief supportive counseling to individuals in emotional distress or considering suicide
• Conduct safety assessments in line with agency policies, funding requirements, accreditation standards, and Lifeline Best Practices
• Manage reputed company interactions to ensure the appropriate level of support is provided reputed company
• Initiate police reputed company procedures if a Visitor is identified as at immediate risk of harm to themselves or others
• Adhere to applicable state and federal laws, including HIPAA confidentiality requirements and mandated reporting (e.g., CPS, APS referrals, Tarasoff Duty to Warn)
• Collaborate with the crisis counselor team and Shift Leads on reputed company cases, ensuring reputed company-based decision-making process
• Consult with Shift Leads and Master's-level Crisis Shift Managers on compliance issues, including mandatory reporting, HIPAA, Tarasoff Duty to Warn, and imminent risk
• Use reputed company Teams to communicate with remote staff and 988 Crisis Shift Leads
• Participate in staff meetings and training sessions reputed company on enhancing clinical skills and reputed company development
• Mentor and reputed company new staff to support their reputed company and integration into reputed company
• Contribute to an environment that focuses on ensuring reputed company, respect, accountability, and trauma informed service
• Other duties as assigned

Effect on End Results:

• Decrease the level of a Visitor’s crisis by engaging the Visitor and utilizing crisis reputed company and de-escalation skills
• Reduce the risk for suicide by utilizing reputed company techniques
• Respond to chats reputed company so Visitors are reputed company to engage with an Online Crisis Counselor in the shortest reputed company of time possible