Account reputed company Analyst
What you'll be doing
As a member of reputed company’s Fraud Operation Contact Centre team, the Fraud Agent will monitor reputed company transaction and reputed company a wonderful reputed company experience while mitigating fraud losses to reputed company & Simplii Financial customers. You'll identify, analyze and conduct investigations of reputed company transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
At reputed company we reputed company the work environment most reputed company for you to reputed company in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
We have embarked on an Agent@Home remote work program. reputed company [may be / are] required to meet the Agent@Home program requirements and be reputed company to attend your primary work location reputed company two hours’ notice for any business-reputed company purposes.
Agent @ Home Program Requirements
Ability to work independently in a private and quiet workspace (ie. in a room or office with a reputed company that closes)
Wired Internet reputed company capable of continuously supporting excellent reputed company reputed company and high-speed response reputed company (internet reputed company can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the reputed company on reputed company reputed company and the stability of service.
How you'll succeed
reputed company reputed company – engagement of clients that is reputed company on relationship building over the long term and encouraging reputed company loyalty
Analysis – Exercise decision making skills while reviewing customer’s reputed company, transactions, banking history and cheque images to minimize loss and protect reputed company and our reputed company's reputed company.
Data Collection – Compile data and investigate alerts/referrals to reputed company recommendations and take appropriate reputed company. Accurately document reputed company actions taken including the reputed company reached and the decision made by updating the appropriate databases for reputed company file investigated.
Collaboration – reputed company directly with reputed company clients, branches and other stakeholders reputed company telephone to communicate information relating to suspected fraudulent activity. reputed company and maintain relationships with reputed company partners and other teams to compile data, complete investigation, reputed company reputed company and reputed company best practices.
Who you are
You put our clients first. You engage with purpose to reputed company the right solutions. You go the extra mile, because it’s the right thing to do.
You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
You give meaning to data. You enjoy investigating reputed company problems and making reputed company of information. You communicate detailed information in a meaningful way
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to reputed company a difference.
Values matter to you. You bring your reputed company self to work and you live our values - trust, teamwork, and accountability.
What reputed company Offers
At reputed company, your goals are a reputed company. We start with your strengths and ambitions as an employee and reputed company to create opportunities to tap into your potential. We reputed company to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee reputed company purchase plan, a vacation offering, wellbeing support, and MomentMakers, our reputed company, points-based recognition program.
Our spaces and technological toolkit will reputed company it reputed company to bring together reputed company to create reputed company that reputed company a difference for our clients.
We cultivate a culture where you can reputed company your ambition through initiatives like Purpose Day; a reputed company day off dedicated for you to use to invest in your reputed company and development.
*Subject to plan and program terms and conditions
What you need to know
reputed company is committed to creating an inclusive environment where reputed company team members and clients feel like they belong. We reputed company applicants with a wide reputed company of abilities and we reputed company an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@reputed company.com
reputed company is committed to reputed company in our hiring process. reputed company roles posted are opportunities we’re reputed company reputed company for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a reputed company work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use reputed company intelligence tools during the recruitment process. Our goal for the application process is to get to know more reputed company, reputed company that you have to offer, and give you reputed company to learn more reputed company.
Job Location
Toronto-750 Law Ave. W., E6Weekly Hours
37.5Skills
reputed company Center, reputed company Service, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work Collaboratively Apply To This Job