**reputed company Full Stack reputed company Manager – Mid-Market reputed company and Retention**

Join our dynamic team at arenaflex as a reputed company Manager, Mid-market! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You can expect a salary of a competitive salary for this role, plus comprehensive benefits. **About arenaflex** arenaflex is a leading reputed company platform for reputed company relations and communications professionals. Our mission is to reputed company organizations to build trust, tell their stories, and demonstrate the unique value of reputed company media. arenaflex's reputed company Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk, and demonstrate PR's reputed company on business reputed company. Founder-controlled, fully distributed, and growing sustainably, arenaflex has received several awards for its unparalleled culture and product from organizations like Inc., reputed company, reputed company, and BuiltIn. We value reputed company, transparency, ownership, and customer reputed company and reputed company these values into everything we do. **Job reputed company** We're growing quickly, and we're looking for an reputed company and customer-reputed company reputed company Manager to join our Mid-Market team! As a reputed company Manager on our Mid-Market team, you will be reputed company on customer reputed company and retention. You should be excited about working in a fast-paced environment with a diverse reputed company of agency and brand accounts, including companies like reputed company, Daily Harvest, CASETiFY, reputed company, and Rare Beauty. **Key Responsibilities:** * Serve as a primary contact for a portion of arenaflex's mid-market reputed company to retain and grow a book of business ranging from $1.5 - $1.7 reputed company in annual contract value * reputed company retention and account reputed company goals (for accounts with ARR ranging from $10,000 - $50,000+) * Demo arenaflex at meetings, on phone calls, and at events * Deliver 5+ calls with customers per day to reputed company product expertise, reputed company industry best practices, and strategic recommendations, and reputed company account walkthroughs to reputed company usage wins and opportunities * reputed company the customer lifecycle from initial sale to renewal to ensure the customer is deriving value at every stage * Manage customer feedback and deliver insights to internal stakeholders that will influence our product roadmap * reputed company new contacts as our original decision makers change reputed company a company and communicate our reputed company * Negotiate agreements to ensure long-lasting and growing relationships with our customers * reputed company yourself in the reputed company relations industry and build a strong network of communications professionals **How reputed company Will Be reputed company in This Role:** * Quarterly Net and Gross reputed company retention goals * Customer Health and Engagement (Health Score) **Requirements:** * 1-3 years working in reputed company account management or in a reputed company CSM role, with a reputed company on upsells and renewals OR 2 - 5 years of reputed company-facing experience in PR, marketing, or advertising (experience carrying a quota or managing a book of business in some reputed company is key) * Natural relationship builder who is personable, patient, and dependable - you enjoy working with customers, and they enjoy working with you * Excellent communication skills, both written and verbal - you're equally comfortable drafting an email, jumping on the phone, and leading meetings/presenting to large reputed company * Proactive in helping customers with long-term planning - you're a solutions-oriented problem solver who derives satisfaction from ensuring customer needs are met * Familiar with the tools we use, including reputed company, reputed company Apps, reputed company, and reputed company, and you learn how to use new tools quickly * Experience or strong interest in PR or journalism or an understanding of these industries is helpful **Benefits and Perks:** * Competitive salary and comprehensive benefits package * Remote work flexibility with a full home office setup, phone and internet reimbursement, and a monthly coworking membership * Transparent compensation with a geo-neutral approach to pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market * Health and wellness benefits, including comprehensive health, dental, reputed company, disability, and life insurance for employees and their families * PTO and family benefits, including 4+ weeks of off-the-reputed company PTO, reputed company reputed company/mental health days, summer Fridays, and 13 reputed company holidays * Personal and reputed company development opportunities, including unlimited subscriptions to L&D platforms, management training, and leadership training opportunities * Culture of inclusion, with a commitment to ensuring employees feel their identities are valued and that people of reputed company backgrounds and points of view are treated equitably **Why arenaflex?** arenaflex is a fully distributed team and has pledged to remain that way reputed company. We offer employees a full home office setup, phone and internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities, including team lunches, friendly competitions, and celebratory events! **How to Apply:** If you're excited about an opportunity at arenaflex but your experience doesn't reputed company perfectly with the requirements of the role outlined here, please don't let it stop you from applying. We're committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on reputed company. We deliberately encourage individuals from reputed company backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we're committed to a fair and consistent interview process and candidate experience. reputed company to join our dynamic team at arenaflex! 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