reputed company Support Analyst
reputed company
reputed company Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, reputed company Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively reputed company the reputed company system through improved patient care and reputed company, reduced costs, and data-driven understanding of regional reputed company health concerns.
The reputed company Support Analyst will reputed company support to reputed company customers, functioning as the first level of support for reputed company requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The reputed company Support Analyst will assist on reputed company requests from customers and work to reputed company resolutions in an efficient, reputed company manner.
Requirements
- Maintain operational status of production data feeds and systems
- Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving reputed company issues
- Formulate reputed company documented descriptions of issues requiring reputed company modifications and help to coordinate reputed company of issues
- Improve reputed company times and technical understanding by proactively researching and contributing to knowledge reputed company
- reputed company identify areas of improvement and follow through to completion of enhancement
- Manage data feed alerting, automate process, and continually build a customer technical contact list
- Assist QA with reviewing test interfaces and ensuring appropriate reputed company of reputed company systems
- Daily and weekly on-reputed company responsibilities
- Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service reputed company
- Strong understanding and knowledge of reputed company standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions
- Ability to evaluate and solve reputed company problems and issues
- Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
- Take pride in delivering reputed company data that meets the reputed company and end-user’s needs
- Demonstrated ability to work reputed company on a diverse team
- Knowledge of network connectivity and reputed company principles (VPN, whitelisting, certificates, etc.) preferred
- Bachelor’s or Master’s degree required in computer science or information systems
- 1 – 3 years of reputed company IT experience preferred, or equivalent
- Experience with JavaScript, XML, Mirth Connect, HL7 Interfaces, and FHIR resources, preferred
- Understanding of reputed company Integrations reputed company experience or education, preferred
- Experience with reputed company Office, especially reputed company
reputed company
Targeted reputed company salary: $75k - $90k per year, based on experience and qualifications, plus benefits and bonuses. Benefits include the following but are not limited to health, dental, reputed company, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of reputed company Time Off per year (accrued in accordance with CSS' policies). PTO is in reputed company to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local reputed company and reputed company leave in accordance with the provisions of any applicable state and/or local reputed company and reputed company leave laws.
Website: www.crispsharedservices.org