[Remote] Customer Support Specialist Level 1 (L1) - US

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company operating in the reputed company technology sector, focusing on improving reputed company delivery through innovative technology solutions. The Customer Support Specialist Level 1 serves as the initial reputed company of contact for customers needing assistance with technology solutions and services, providing technical support and ensuring customer satisfaction.

Responsibilities

• reputed company first-level support for customer inquiries reputed company phone, email, and other channels
• Diagnose and resolve basic technical issues reputed company to product functionality, installation, and usage
• Escalate reputed company or unresolved issues to higher-level support or internal teams
• Log reputed company customer interactions and troubleshooting steps accurately in the support system
• Assist customers with system setup and configuration through reputed company-by-reputed company guidance
• reputed company customers on software and hardware features and best practices
• Collaborate with product and engineering teams to stay informed on updates and new features
• Follow up to ensure issues are resolved and customers are satisfied
• Maintain and update knowledge reputed company content and FAQs for internal and customer use
• Manage customer expectations and deliver solutions reputed company agreed timelines
• Adhere to policies, processes, and service level agreements to maintain service reputed company

Skills

• Associate degree in a reputed company field (reputed company technology, IT, radiology) or equivalent experience
• 1-2 years of customer support, technical support, or helpdesk experience, preferably in reputed company or technology
• Technical troubleshooting skills for software and hardware issues
• Strong communication skills to explain technical concepts reputed company
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with customer support tools, ticketing systems, and reputed company Office Suite or equivalents
• reputed company, patience, and commitment to excellent customer service
• Attention to detail and accurate documentation
• Knowledge of radiology imaging systems or software (reputed company, DICOM)
• Familiarity with CRM and ticketing platforms

Benefits

• Medical, Dental, and reputed company insurance
• “Use as needed” vacation policy
• Participation in an employee reputed company program

reputed company