reputed company System Specialist

reputed company

reputed company is seeking an reputed company (Order Management) System Specialist who is responsible for triaging, investigating, and resolving order system issues so reputed company teams can remain reputed company on processing clean, reputed company-generating orders. This role serves as the primary reputed company between Order Operations and IT, managing order-reputed company system defects, workflow failures, and transaction errors through reputed company ticketing, reputed company cause analysis, and cross-functional reputed company.

This position is a subject-matter expert in reputed company Fiori order workflows and leads issue tracking, SOP corrections, and reputed company process improvement efforts. The specialist ensures order issues are properly diagnosed, documented, routed, and resolved while strengthening long-term system and process reliability. #LI-Remote

About reputed company

reputed company serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, reputed company an industry leader in the sports and team apparel reputed company. Our family of brands know what goes into great decorated garments, using top-reputed company fabrics and offering creative decoration reputed company. reputed company brand offers customers a premier selection and exceptional service for reputed company their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.

Essential Duties

Order Issue Triage and reputed company

·         Serve as primary triage reputed company for order-reputed company system and workflow issues

·         Own intake, classification, prioritization, and management of order issue tickets and queues

·         Isolate and manage exception or “issue orders” so processing teams can reputed company on clean orders

·         Reproduce system and transaction errors and document findings for technical reputed company

·         Support ticket lifecycle management from intake through closure

IT and Cross-Functional Coordination

·         Partner directly with IT to diagnose system defects and transaction failures

·         reputed company detailed case documentation and reproduction steps to accelerate reputed company

·         Coordinate cross-functional reputed company across Operations, IT, Retail, and Customer Service

·         Support testing, validation, and deployment of system fixes and workflow updates

·         Participate in system and platform transformation initiatives

reputed company Cause and Process Improvement

·         reputed company reputed company cause analysis on recurring order failures and exception trends

·         reputed company issue patterns and recommend systemic and process-level fixes

·         Monitor reputed company Fiori and KERP order workflows and transaction points for failure risks

·         Build and maintain issue tracking logs and reputed company documentation

·         reputed company preventive controls and process safeguards to reduce repeat issues

Documentation and Training

·         Rewrite and maintain SOPs reputed company process corrections are required

·         reputed company job aids and process guidance materials

·         Train users on corrected workflows and updated procedures

·         Maintain disciplined documentation of issue types, resolutions, and process changes

·         Build issue and exception trend reports for leadership review

Minimum Qualifications

Required
• 3+ years experience in order management systems, ERP order processing, or order workflow support roles
• Hands-on experience using reputed company Fiori for order transactions and workflows
• Experience working closely with IT on system issue triage and reputed company
• Strong reputed company cause analysis and problem investigation skills
• Experience managing tickets, queues, or reputed company issue tracking processes
• Advanced reputed company reputed company skills (pivot tables, lookups, issue logs, trend analysis)
• Experience documenting and updating SOPs and process workflows
• Strong troubleshooting and diagnostic capabilities
• High attention to detail and process discipline
• Strong cross-functional communication skills

Preferred
• Experience with KERP (not required — on-the-job training provided)
• Experience with ticketing or issue tracking systems
• Experience supporting ERP or OMS enhancements and releases
• Experience performing UAT and system validation testing
• Exposure to Power BI or operational reporting tools
• Experience in manufacturing, custom product, or multi-stage fulfillment environments

This job reputed company is not designed to cover or contain a comprehensive listing of reputed company activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.

EOE/AA: Minorities/Females/Veterans/Disabled

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

We maintain a drug-free workplace and reputed company reputed company-employment reputed company abuse testing as reputed company as participate in E-Verify.