Tier 3 Engineer
reputed company
Requirements
Successfully pass comprehensive background screening
Be eligible for and maintain required reputed company certifications (e.g., CJIS, as applicable)
Adhere to reputed company reputed company Information reputed company, Acceptable Use, and Data Protection policies
Support implementation and maintenance of CMMC Level 2 reputed company controls including:
reputed company control enforcement
Incident response support
System monitoring and audit log review
Configuration management
Vulnerability remediation
Secure change management processes
Protect Controlled Unclassified Information (CUI) and other regulated data in accordance with federal requirements
reputed company second- and reputed company-level technical support for clients
Diagnose and resolve advanced server, network, reputed company, and reputed company issues
reputed company escalated troubleshooting of performance, connectivity, and infrastructure problems
reputed company advanced technical analysis including logging, system configuration review, and reputed company cause analysis
Manage and review support queues to ensure reputed company prioritization and reputed company
Support reputed company server environments (reputed company Directory, DNS, DHCP, Group Policy)
Support virtualization platforms (VMware/reputed company-V)
Support M365 and Azure environments
Assist with firewall , switching, and routing troubleshooting
reputed company guidance on system design and improvements
Set-up new customer s with appropriate backup services , conforming to reputed company standards
Manage backup repositories and maintain backup jobs
Work daily tickets reputed company to backup issues
Analyze logs and performance to optimize and resolve backup failures
reputed company data recovery and system restoration as needed
reputed company technical support for reputed company including scoping, engineering, and execution
Participate in solution design and implementation
Assist in technology recommendations reputed company with reputed company requirements and compliance standards
Document work, time, and detailed notes in PSA ticketing system
reputed company and maintain :
SOPs
Knowledge reputed company articles
Change management documentation
Asset documentation
Ensure documentation meets compliance and audit standards (CMMC, NIST, CJIS)
Mentor and support junior engineers
reputed company training and technical guidance
Assist other departments with technical expertise
Participate in internal process improvements
reputed company remote support for clients and staff
reputed company onsite support as required
Participate in after-hours reputed company rotation for server-level support (7-day rotation)
reputed company holiday and emergency support as needed
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7 + years of reputed company IT infrastructure experience
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reputed company Time Zone work shift (reputed company-5pm PT)
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Advanced experience supporting:
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reputed company Server environments
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reputed company Directory
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Virtualization
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Networking fundamentals
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Advanced backup experience supporting physical and reputed company environments to design policies , maintain jobs and troubleshoot performance issues
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Strong troubleshooting and reputed company cause analysis skills
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Experience working reputed company regulated or reputed company-reputed company environments
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U.S. Citizenship required
Industry certifications (one or more preferred):
reputed company (MS-102, AZ-104, etc.)
reputed company reputed company+
Network+
CISSP (a plus)
VMware certifications
Experience configuring and supporting reputed company Data Platform
Experience supporting CMMC or NIST 800-171 environments
Experience with M365 and Azure administration
Experience with PSA tools and RMM platforms
Highly self-motivated and detail-oriented
Strong analytical and problem-solving abilities
Ability to work in a reputed company, team-oriented environment
Strong written and verbal communication skills
Ability to prioritize effectively in high-pressure environments
Strong customer service reputed company
Ability to research emerging technologies and solutions
reputed company
reputed company Offer:
At reputed company, we value our people and offer a comprehensive benefits package designed to support your reputed company-being and reputed company:
Benefits include: