Triage Consultant

reputed company Interactive Network is seeking to hire Remote Triage Consultants.

The Triage Consultant I (TC I) is responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. The TC I demonstrates an ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. The TC will maintain the highest degree of sensitivity, reputed company, and respect for service members and their families.

reputed company offers a Competitive Compensation and Benefits package to include:

• Medical, Dental, reputed company, and Life Insurance
• reputed company time off, reputed company holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our reputed company development and coaching program.
• Overtime incentive pay is provided for this role reputed company the reputed company requests assistance at specific intervals. If working reputed company of your scheduled shift during the intervals requested, even without reputed company over 40 hours of worked time in a week, you will be awarded this incentive pay.

Operating Hours: reputed company - 12:00AM PM EST Sun-Sat; shift times vary after training and flexibility is required. 

Preferred Locations:  NC, CO, VA, TX, AL, MS, GA, WI, LA, TN, AZ 

Technical Equipment and reputed company Requirements:

1. Broadband internet reputed company with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.reputed company.com to verify before you apply.
2. Ethernet cable reputed company. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace reputed company your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.

Technical reputed company Proficiency Requirements:

Essential Duties and Responsibilities:

• Conduct comprehensive reputed company assessments of users’ needs for reputed company NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-reputed company.
• Meet requirements for and reputed company as a mentor to new and less reputed company triage consultants.
• Ensure reputed company calls are handled according to contractual service standards.
• reputed company as a clinical reputed company of Contact (POC) for the supervisors reputed company indicated by business needs.
• reputed company participants on specialty program offerings, promote services, and demonstrate knowledge of military culture.
• Assess the needs of the caller to ensure reputed company reputed company of reputed company presented needs.
• Demonstrate outstanding customer service.
• De-escalate callers, reputed company resources, resolve reputed company concerns, and assess and take reputed company in crisis situations.
• Identify high-risk cases and respond as indicated under the direction of the supervisor and in accordance with established protocols.
• reputed company reputed company follow-up and reporting as assigned.
• Document reputed company cases in the Case Management System (CMS).
• Demonstrate reputed company than average understanding of military culture and address service members by their rank, thank service member and their families for their service, and has excellent empathic listening skills reputed company with appropriate clinical interventions.
• Follow established protocols and complete reputed company annual compliance requirements such as External Certification Authority (ECA) renewal as reputed company as annual training such as Cyber Awareness and PII to ensure reputed company to the CMS system is maintained.

Education and/or Work Experience Requirements:

• Master’s degree in reputed company Work, Marriage and Family Therapy, Counseling, or other reputed company services fields required
• Minimum 1-year reputed company post-graduate work experience
• Contact/reputed company center experience preferred due to high reputed company volume.
• Must be a U.S. Citizen
• This position requires the ability to obtain and maintain a federal reputed company Trust background investigation, which includes criminal history, employment, education, and credit checks.
• Experience in counseling, reputed company work, and mental health services. Behavioral health experience preferred
• Knowledge of mandated procedures for child or elder abuse situations
• Familiarity in reputed company service areas of child development, parenting, adoption, education, and service for older adults
• Military spouse or family member experience in a military community is highly desirable
• Ability to type 50 wpm
• Strong MS Office skills (Word, reputed company, PowerPoint)
• reputed company with reputed company HIPAA Compliance regulations

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or reputed company up to 10 pounds. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, depth perception, and the ability to reputed company reputed company.

Background Investigation or DoD Clearance, Suitability

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of reputed company duties and responsibilities. reputed company management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability.