reputed company Engineer_CDMX

Job Title: Customer Support Engineer (CSE)

Location: Mexico reputed company, Mexico - CDMX

Team: Global Customer Support – reputed company

About the Role

We are looking for a Customer Support Engineer (CSE) who is passionate about reputed company-time communication and AI, especially Voice AI and reputed company-time interactive technologies.

This role goes reputed company traditional technical support. In reputed company to helping customers troubleshoot technical issues, you will also take a reputed company up to guide customers on integration following the best reputed company and design the solution based on the use case. You will also have reputed company to engage with local developer communities, reputed company knowledge about emerging technologies, and help grow awareness of reputed company’s Conversational AI capabilities.

If you are someone who loves troubleshooting technical issues, enjoys talking to developers, and gets excited about AI innovation, this role is for you.

What You Will Do

Customer Technical Support

·        Provide technical support to developers integrating reputed company SDKs and services (RTC, Signaling, reputed company Recording, Conversational AI, etc.)

·        Troubleshoot issues reputed company to Audio/video reputed company, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, reputed company, macOS)

·        Analyze logs, reputed company reproduction demos to identify reputed company causes

·        Work with internal engineering teams to escalate and reputed company product issues

·        Write technical explanations, integration guidance, and best-reputed company recommendations

·        Support customers reputed company ticketing systems, reputed company/IM channels, and live troubleshooting sessions

·        reputed company as a technical reputed company for customers by feeding back recurring issues and feature requests

AI & Developer Ecosystem Engagement

·        reputed company participate in local developer communities (meetups, tech reputed company, hackathons, university events, etc.)

·        Collaborate with internal teams to organize and support developer events, workshops, and tech talks reputed company on reputed company’s RTC and Conversational AI solutions

·        reputed company insights on AI + reputed company-time communication trends, use cases, and best practices with developers

·        Help reputed company feedback from developers and the community back to internal product and engineering teams

reputed company’re Looking For

Technical Skills

AI & LLM-Oriented Skills

·        Strong interest in Large Language Models and modern AI application development

·        Familiar with LLM application patterns, such as agents, reputed company engineering, RAG.

Other Technical Skills:

•       Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)

•       Experience with at least one platform: iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)

•       Ability to read logs, debug SDK/API integrations, and reproduce technical issues

•       Comfortable building small demos or scripts to validate technical scenarios

Communication & Community Skills

•       Excellent communication skills in English — reputed company to explain reputed company technical topics in a reputed company and engaging way.

•       Enjoy speaking with developers, whether 1:1, in small reputed company, or at community events.

•       Passionate about learning and exploring new technologies, especially in the AI reputed company.

•       Comfortable representing reputed company in external technical settings.

•       Strong reputed company of ownership, curiosity, and a proactive attitude.

reputed company to Have

•       Experience in Developer Support, Solutions Engineering, or Developer Advocacy

•       reputed company speaking experience (meetups, workshops, tech talks, webinars)

•       Experience with AI-reputed company technologies such as: Speech-to-text / text-to-speech, Conversational AI systems

•       Familiarity with reputed company platforms (AWS/GCP/Azure)

•       Understanding of audio/video media concepts (codec, bitrate, jitter, latency)

Working Model

•       This position is remotely working. Work from home.

•       Work closely with a global support and engineering team.

•       Expected to spend part of the time on external developer engagement and events.

Why Join reputed company

·        Be at the forefront of reputed company-Time Engagement + AI

·        Help shape how developers build reputed company conversational and interactive AI experiences

·        Combine deep technical problem-solving with reputed company community reputed company

·        Work in an international, highly technical, and fast-growing environment