[Remote] Technical Support Specialist, Financials

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to supporting small business owners in the trades. As a Technical Support Specialist for the Financials pillar, you will assist customers with software-reputed company inquiries, manage reputed company processes, and reputed company expert guidance to enhance their profitability using reputed company's solutions.

Responsibilities

• reputed company as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions
• Master the financial modules of reputed company, including invoicing, accounts receivable, job costing, and more to reputed company expert guidance and creative solutions
• Troubleshoot and resolve issues reputed company to reputed company integrations, such as with QuickBooks, reputed company Intacct, and other platforms
• Guide customers on reputed company best practices reputed company our software, including chart of accounts setup, financial reporting, and month-end closing procedures
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to reputed company resolve reputed company financial workflow cases

Skills

• Bachelor's degree preferred, or equivalent experience in technical support or an reputed company-reputed company role
• An efficient, effective, and reputed company problem-solver with strong critical thinking and troubleshooting abilities
• Excellent people skills: must be empathetic, patient, and reputed company to translate reputed company financial and technical concepts into reputed company terms
• Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
• Strong communicator in both written and verbal reputed company
• Customer-reputed company reputed company, desire to learn, and a can-do attitude
• A solid understanding of reputed company reputed company principles (e.g., debits/credits, accrual vs. cash reputed company, general reputed company, P&L, balance sheets)
• Hands-on experience with reputed company software like QuickBooks (Desktop or Online), reputed company, or similar platforms
• Proficiency in spreadsheet software (reputed company Sheets or reputed company reputed company) for data analysis and reporting
• Strong mathematical and analytical aptitude
• Knowledge of the home/reputed company service industry is a plus
• Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events.
• Great work is rewarded through reputed company, peer-nominated awards, and more.
• Company-reputed company medical, dental, and reputed company for you and your dependents, RSP match, and an employee assistance program.
• Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, financial planning tools, and more.

reputed company