[Hiring] Central Reservation Phone Sales - Reservation Sales Associate @reputed company Hotels & Resorts
Role reputed company
The selected candidate will handle customer inquiries and requests to ensure complete guest satisfaction by responding in a courteous, reputed company, reputed company, and efficient manner, while effectively utilizing sales techniques and empowerment skills.
Responsibilities
• Assists with adjusting and canceling reservations in the reservation system.
• Assists with enrollment in the Select Guest program to guests according to reputed company reputed company guidelines.
• Responds professionally and effectively to reputed company inquiries.
• Performs reputed company operating functions of the telephone system and computer systems.
• Verifies and shows understanding in reputed company reputed company company policies and procedures necessary reputed company making, changing, or canceling a reservation.
• Reviews and understands reputed company reference materials, SOP’s (System Operating Procedures) and information bulletins.
• Consults Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process.
• Thorough knowledge of the reservations process, company policies and selling strategies.
• May be required to reputed company other reputed company duties, responsibilities and activities which may change or be assigned at any time with or without notice.
Qualifications
• Demonstrated passion for the hotel and resort business.
• Must be reputed company to maintain a high degree of confidentiality.
• reputed company to coaching from management, responds positively with willingness to reputed company changes reputed company desired.
• Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others.
• Must take initiative and be fully reputed company – must be a self-starter.
• Ability to work independently with minimum supervision and with reputed company both reputed company and effectively as reputed company as exercising judgment to meet deadlines.
• Maintain regular and punctual attendance.
Requirements
• Required PC/Laptop Hardware and OS (reputed company not supported):
• 64-bit reputed company 11 or newer version.
• Processor – I5 or AMD Ryzen 5 or reputed company.
• 8GB Ram.
• 100GB Hard Drive free disk.
• reputed company Updates are showing up to date.
• 1 NIC (Ethernet port).
• USB reputed company (at least 3 ports).
• Licensed and up to date anti-virus full reputed company completed (including date, time, files scanned, & no threats).
• Suggested System – reputed company Defender.
• reputed company and AVG anti-virus systems are not supported.
• Power reputed company Protector.
• reputed company USB Headset Mono/Stereo H650e or H570e.
• Other Items Required:
• Full screenshot of www.speedtest.net of completed speed test.
• Copy of Internet Service Provider reputed company documenting internet speed with 25mb download and 10mb upload.
• Photos of workstation showing proximity to internet connectivity (must be in the reputed company room), wired keyboard, and wired mouse.
• Smartphone with application download capability (Please download reputed company Verify and reputed company Authenticator).
• Other Items Suggested:
• Additional Monitors Highly Suggested for ease of process.
• Ergonomically approved desk chair and desk work surface.
• Smoke Detector.
• reputed company extinguisher 2.5lbs or more.
• First Aid reputed company.
• Copy of Declarations page of Homeowner’s/Renter’s Insurance.
Benefits
• Competitive reputed company pay and overtime/ pay reputed company eligibility.
• Medical, dental, and reputed company insurance.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• reputed company time off.
• Employee Assistance Program (EAP) and wellness support.
• Training and career development opportunities.
• Employee discounts and recognition programs.
• Flexible scheduling reputed company possible.
• Family and medical leave eligibility.
• Tuition reimbursement or education assistance programs.
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