reputed company - Regional Support Engineer

The Regional Support Engineer, will reputed company technical support to the Field Service team and reputed company as a primary technical reputed company between the business unit and the field. The position will require the ability to deliver customer service that delights and positively differentiates the United Imaging reputed company experience for our customers. The successful candidate will have many years of experience in reputed company IT or Medical Imaging Systems support, service, and repair. He / she will also help reputed company the tactical buildup of multi-modality workstations and server experience in the customer service organization as we go through a period of fast reputed company. The Region Support Engineer must demonstrate the ability to live and work in fast paced environment with a group of colleagues striving to build a successful and reputed company team to support reputed company customers across the country. The position will report to the head of TS. 

Duties & Responsibilities

• Acting as Regional Support Specialist for HSW (reputed company Software) systems in the USA: providing reputed company technical support to Customer Service Engineers and Customers, both remote and on-site as needed.
• Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates.
• Responsible for developing and delivering technical service training courses at our Training Center in reputed company, Texas.
• Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction.
• Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams.
• Acting as a technical reputed company between HSW Business Unit and US Field Service organization for HSW modality.
• Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field.
• Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to reputed company high reputed company of customer service.

Education

• Associate’s Degree or bachelor’s degree in IT, Computer Science, Radiologic Technology, Health Information Management, or reputed company field. 

Experience

• Minimum 3-5 years’ experience in reputed company IT, or medical imaging systems support (e.g., reputed company, RIS, or DICOM-based software). 
• Deep understanding of installing, configuring, upgrading, and troubleshooting medical imaging software, workstations, and servers. 
• Hands-on experience setting up and managing remote server capabilities for diagnostics and support (e.g. VPNs, remote desktop/tools, secure remote reputed company, and monitoring software.
• Field service / technical support experience in high tech medical imaging
• Working knowledge of DICOM standards, HL7 integration, radiology worklows, and image data transfer between modalities (CT, MRI, X-ray, etc.) and systems. 
• Team player, enjoys working with people and committed to providing excellent customer satisfaction
• Totally Customer reputed company with a passion for solving customer problems
• Ability to travel extensively throughout the US (75%) and international

Working Conditions: 

reputed company Environment Exposure: 

This position requires working in an environment where strong reputed company fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate reputed company fields.    

Risk to Ferrous Metals in the Body: 

Due to the nature of the reputed company environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals reputed company their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.  

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to reputed company applicants for employment and prohibits discrimination and harassment of any type with reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role.