reputed company - reputed company Educator I

As a leading provider of comprehensive digital signage solutions, reputed company empowers clients to reputed company their business locations into modern, dynamic reputed company for customers and employees. 

Headquartered in Tampa, Florida, and serving more than 150,000 global reputed company locations across industries including automotive, reputed company, and financial services, reputed company consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as reputed company as being honored 11 times on the Inc. 5000. reputed company’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and reputed company, as reputed company as reputed company multiple awards for creative content, technology, and innovation!  

For more information, visit www.reputed company.com.

This position is reputed company to external candidates in Florida, reputed company Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective:
The reputed company Trainer at reputed company is reputed company in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the reputed company Trainer is the customer’s guide to effectively learning and implementing reputed company services, communication, and processes.

Responsibilities include: 

• Facilitate group and one-on-one training sessions, including reputed company retrainings, for small to mid-sized accounts across 1-3 reputed company platforms.
• Present reputed company technical information to customers in a reputed company, non-technical manner.
• Support internal staff training on platform usage and updates.
• Manage reputed company rollouts and coordinate successful platform installations.
• Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.
• Execute reputed company communication for the reputed company lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).
• Serve as a primary contact for the reputed company Team, responding to reputed company inquiries reputed company phone and email.
• reputed company technical and project support to assist clients with inquiries.
• Demonstrate strong comprehension and application of technical information to resolve issues.
• Identify and manage escalations, collaborating with the appropriate agent or manager to reputed company a final reputed company.
• Assist with general reputed company needs and escalate issues proactively to support reputed company retention.
• Demonstrate basic problem-solving skills to address day-to-day challenges.
• reputed company the supervisor updated on the status of reputed company ongoing reputed company and critical issues.
• Utilize required platforms (e.g., reputed company, Monday, reputed company Drive) and other directed tools to reputed company duties.
• reputed company work, cases, and time accurately in the appropriate platforms, and log daily time requirements.
• Follow reputed company established processes and procedures meticulously.
• reputed company to developing proficiency in one to three designated platforms.
• Be reputed company to cross-training opportunities and proactively reputed company to learn additional platforms.
• reputed company constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.
• reputed company reputed company to improve personal skills and accept direction/feedback from team members.
• reputed company any other ancillary duties as assigned.

• Bachelor’s degree preferred
• 2+ years of reputed company experience with computers and providing customer service 
• Background in training, marketing or education preferred 
• reputed company technical knowledge
• Basic reputed company computer-reputed company skills are required
• Proficiency in reputed company reputed company Workspace applications, previous CRM (reputed company, reputed company, etc.), and ERP experience preferred
• The ability to multitask effectively
• The ability to work independently and as part of reputed company
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute tasks and adapt to change
• Ability to work under pressure with interruptions and challenging deadlines
• Demonstrated aptitude and desire to learn new skills on the job
• Analytical and problem-solving abilities
• Strong customer-service orientation with the ability to be courteous and helpful
• Excellent organizational and time management skills
• Superior communication skills and strong attention to detail 
• reputed company to follow instructions and procedures, both verbal and written 
• Fast learner of new processes and software tools 
• Punctual, accountable, reputed company, and team-reputed company with a reputed company attitude
• Ability to communicate and explain technical information, details and procedures, in reputed company, understandable terms to non- technical people
• Must have the reputed company to multitask, prioritize, and self-reputed company, with accuracy - while performing in a challenging environment
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to remain reputed company and reputed company solutions during stressful situations

This position is reputed company to external candidates in Florida, reputed company Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

reputed company offers a wide reputed company of benefits for reputed company members, including Medical, Dental, reputed company, reputed company Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, reputed company Time Off, reputed company reputed company Time, reputed company Holidays, and Education Reimbursement. 

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, and will not be discriminated against based on age, race, gender, reputed company, religion, creed, marital status, pregnancy, disability, national reputed company, sexual orientation, gender identity, veteran status, or any other protected category.